Convergys' New Sales Training Solution Improves Effectiveness of Large, Dispersed Sales Organizations

CINCINNATI, OH -- Nov. 29, 2004 -- A new suite of learning services designed to improve the effectiveness of large, dispersed sales organizations is now available from Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services. The new Convergys Sales Readiness Solution combines performance consulting, content development, sales training expertise, large-scale deployment capabilities, and flexible technology to provide clients with highly scalable and repeatable performance improvement across a broad range of sales metrics. These include quota attainment and program initiatives such as on-boarding new reps and the introduction of new products and product updates.

Microsoft, Hewlett-Packard, and Mazda have implemented this new solution.

With Convergys Sales Readiness Solution, companies can deliver their training to different audiences at the right time via the appropriate medium, including Web-based training, and traditional, instructor-led classroom training. Sales employees can quickly accumulate performance-enhancing experiences through Convergys' patent-pending, Simulation-Centered E-Learning, where sales employees role play in simulated sales scenarios.

In today's highly competitive sales environments, senior executives are under pressure to increase sales, close them faster, and increase sales profitability, all amidst a barrage of changing products, competitors, market conditions, and team composition.

According to Todd Clyde, Practice Lead for Convergys' Learning Solutions, "Convergys Sales Readiness Solution provides a sales executive with a predictable method for delivering consistent sales performance across his or her entire sales force, regardless of the challenges or initiatives facing the company."

Convergys customizes all training to address a company's unique sales culture and specific projected sales objectives. To ensure success, Convergys tailors all learning delivery methods to illustrate an organization's distinctive products or services, customer profiles, and target markets.

Benefits of the Convergys Sales Readiness Solution include:

-- Improves sales force performance against key sales metrics, including quota attainment, time-to-quota, revenue-per-customer, and revenue ramp rate; and, against program initiatives including bringing on new representatives, rolling out new methodologies, introducing new products, responding to changing market conditions and competitive threats, or leveraging investments in sales force automation and CRM applications.

-- Ensures sales success through repeatable, predictable methods.

-- Makes a difference fast because it's quick to implement resulting in a faster ROI.

-- Allows organizations to understand root causes and correct inconsistent performance from representative to representative, region to region, or team to team.

-- Offers ongoing performance support to sales teams, ensuring that the capabilities required to deliver results do not diminish over time.

-- Is highly customized, configurable, and tailored to audience needs so that sales employees do not waste time on activities that are not relevant to them or that will not improve their performance.

-- Eliminates the need to "reinvent the wheel" every time an organization needs to launch a product, roll out a new product, or adjust to a market condition.

The Convergys Sales Readiness Solution is the most complete and effective sales training solution of its kind. It is integrated into Convergys' broad range of learning capabilities and services including Consulting/Planning, Content Development, Delivery, Technology, and Administration/Operation.

With over 10 years experience providing innovative learning services and technologies to leading organizations around the world like BearingPoint, Circuit City, Kinko's, Mazda, and Red Hat, Convergys' learning solutions deliver measurable productivity improvements. Through its acquisition of DigitalThink(R), Convergys has been recognized for product excellence by publications such as Training Magazine for "Best Courseware Design." Convergys was also the recipient of the 2004 Brandon Hall Excellence in Learning Award. Supporting approximately 450 clients and their associates globally, Convergys helps organizations overcome the most intricate workforce, customer, and sales force education challenges through a comprehensive portfolio of services from design and development to delivery and administration.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 63,000 people in 63 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.