Call Center News

WellPoint Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management

ORANGE, CA -- Nov. 30, 2004 -- WellPoint, one of the nation's largest publicly traded health care companies, has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 45-seat San Diego contact center. WellPoint is an existing Centergistic customer, with AgentView Enterprise already installed and working at their main location in Thousand Oaks, Calif.

eOn Communications Announces Award of Defense Switched Network (DSN) Certification

eQueue System Meets U.S. Department of Defense Security, Reliability and Feature Requirements

ATLANTA, GA -- Nov. 30, 2004 -- eOn Communications Corporation(TM) (Nasdaq: EONC - News), a leading provider of unified voice, e-mail and Web-based communications solutions, today announced that the U.S. Department of Defense (DOD) has completed interoperability and security certification testing of eOn's eQueue Multi-Media Contact Center Solution. With this certification, the eQueue is now approved for connection to the DOD's Defense Switched Network (DSN). The DSN is the primary means of voice communications between DOD bases, agencies and components.

CSG Systems' Care Express Passes 2 Million Registered Users Mark

Care Express Paving the Way for Broadband and Direct Broadcast Satellite Operators to Provide Customer Self-Care for Bundled Video, Voice and Data Services

ENGLEWOOD, C0 -- Nov.30, 2004 -- Global billing and customer care solutions provider CSG Systems (NASDAQ: CSGS) today announced that its CSG Care Express product, a solution for broadband and direct broadcast satellite (DBS) providers that enables online customer self-care, has passed the two million registered users milestone.

Salesforce.com Named to 2004 InfoWorld 100 for IT Innovation and Resourcefulness

Salesforce.com recognized with sforce partner ShareMethods for providing online access to a comprehensive solution catalog in its new On-Demand Marketplace      

SAN FRANCISCO, CA -- Nov. 30, 2004 -- Salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that it has been named to the 2004 InfoWorld 100. Salesforce.com received the prestigious annual award, which recognizes top IT projects for resourcefulness and innovation, for its work with sforce partner ShareMethods, an on-demand sales and marketing document management and collaboration service.

Utopy, Inc. Secures Over $4 Million in Venture Funding, Bringing Total Funding to Over $10 Million

SAN FRANCISCO, CA -- Nov. 29, 2004 -- Utopy(R), Inc., a leading provider of speech analytics solutions for the contact center and government intelligence markets, today announced that it has secured over $4 million in additional capital, bringing the total funding to over $10 million. Blacksmith Capital led the round of funding with Utopy's existing investors, and Phil Black, Senior Managing Member of Blacksmith, will join Utopy's Board of Directors.

Portugal Telecom Group Selects edocs for e-Billing; European Carrier Deploying Best-in-Class Solution

NATICK, MA -- Nov. 30, 2004 -- edocs, Inc., a provider of customer self-service and e-billing software solutions, today announced that Portugal Telecom Group, a leading telecommunications and multi-media service provider has selected edocs' Telco e-Billing Manager solution to enable online invoice access capabilities for its customers in Portugal.

Market Central and CustomerLinx Enter into an Agreement

Market Central to Expand on Core Opportunities in Next Generation Search and Intelligent Document Recognition technology

CHARLOTTE, NC -- Nov. 30, 2004 -- Market Central, Inc. (OTC BB:MKTE), a global technology management company that connects people and businesses with information, today announced that it is negotiating with CustomerLinx to purchase Market Central's contact center assets and operations. In conjunction with these negotiations, Market Central has reached an interim agreement with CustomerLinx to provide operations management of Market Central's contact center subsidiary, e-commerce support centers, inc. (ecom). Under the management agreement, CustomerLinx will provide day-to-day operations management and strategic direction for ecom, enabling Market Central to focus on developing and/or acquiring technologies central to its growth, including Web and Enterprise Search, Intelligent Document Recognition (IDR) and document content management software.

Luxury Cruise Center, Inc. Travel Agency Selects StrataDial.VC2

HOUSTON, TX -- Nov. 30, 2004 -- Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR) and a worldwide provider of contact center solutions, announced that its award-winning StrataDial.VC2 Virtual Contact Center Enterprise software was chosen by Luxury Cruise Center, Inc., one of the largest and fastest growing cruise-only travel agencies in the United States.

Aujoe Introduces Pay-Per-Call Pricing for Live Telephone Answering and Call Center Services

Wilmington, DE -- Nov. 29, 2004 –- ‘Pay-Per-Call’ (PPC) pricing for Live Telephone Answering and Call Center Services will radically improve Telephone Support Services for Small To Mid Size Companies. Brought forth by Front Office USA LLC, which is managed by a team that collectively has decades of experience with Telecom Technology, managing Call Centers and delivering Customer Service, the unique PPC pricing plans were formulated to offer a simpler and friendlier service for SMEs.

CBI Announces 4th Annual Pharmaceutical Contact Centers Forum

The Center for Business Intelligence announces the 4th Annual Pharmaceutical Contact Centers Forum

WOBURN, MA -- Nov. 30, 2004 -- The Center for Business Intelligence (CBI) will hold the 4th Annual Pharmaceutical Contact Centers Forum on January 27-28, 2005 at the Loews Philadelphia in Philadelphia, PA.

The forum will focus on leading edge customer service and call center practices. Forum participants will hear first hand case examples from keynote speaker, John Di Brango, RN, BS, M. Ed, AstraZeneca Pharmaceuticals. Additional industry perspectives and case studies will be provided by Yamanouchi Pharma America Inc., Eli Lilly and Company, Genentech, Inc., Wyeth Pharmaceuticals, Pfizer Inc., Takeda Pharmaceuticals North America, Boehringer Ingelheim Pharmaceuticals, Inc. and The Radclyffe Group, LLC.