HOUSTON, TX -- Nov. 30, 2004 -- Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR) and a worldwide provider of contact center solutions, announced that its award-winning StrataDial.VC2 Virtual Contact Center Enterprise software was chosen by Luxury Cruise Center, Inc., one of the largest and fastest growing cruise-only travel agencies in the United States.
Luxury is a top account at all the major premium and luxury cruise lines including Celebrity Cruises, Oceania Cruise Line, Princess Cruises, Holland America Line, Cunard Line, The Yachts of Seabourn, Royal Caribbean Cruises, Viking River Cruises, and MSC Cruises. "We chose Stratasoft because it is perfectly matched our customer contact requirements. Stratasoft's solution was, by far, the most comprehensive in the industry, and allowed us to be up and running quickly," according to President, Harry Sommer.
As an established leader in their market, Luxury Cruise Center was seeking a comprehensive call center and customer interaction management solution to enhance their proactive and strategic marketing efforts as well as to expand their existing client base. Following an exhaustive search of leading call center software solutions, StrataDial.VC2 was the clear winner.
"The comprehensive functionality and features available within StrataDial.VC2 was what set it apart from other solutions we evaluated. We are most impressed with the automation capabilities of Stratasoft's Dynacall, as well as StrataDial.VC2's preview dialing mode allowing designated client associates to deal exclusively with their assigned customer accounts," stated President, Harry Sommer.
One of StrataDial.VC2's primary call center automation capabilities is Dynacall, a unique and effective dynamic list building utility that features automatic new list generation at specified intervals as well as client-specific query and filtering capabilities enabling customers to generate dynamic calling lists that focus on their most important leads and accounts.
Steve Collins, CIO of Luxury Cruise Center stated, "StrataDial.VC2 differentiated itself from the rest of the solutions we evaluated in multiple ways; the comprehensive functionality within the software suite, its ability to fully integrate with our existing phone switch and its open architecture enabling our planned integration with our industry-specific CRM database application."
Harry Sommer, President of Luxury Cruise Center concluded, "Luxury attributes its success to its focus on excellent customer service and having the finest associates. We are rapidly seeing a return on investment by utilizing StrataDial.VC2 for a more aggressive and comprehensive approach to our proactive and strategic phone marketing efforts. Within the next 12-months, we plan on doubling the size of our call center with the rapid success we are experiencing."
Jason Pace, Vice President of Sales and Marketing for Stratasoft added, "Stratasoft is pleased to add another leading national travel agency to its growing list of satisfied clients in the travel and resort industry. The success and expansion goals of Luxury Cruise Center, Inc. further validate Stratasoft's position as an established leader in providing world-class call center solutions within the travel industry."
About Stratasoft Inc. and I-Sector Corporation:
Stratasoft is a wholly owned subsidiary of Houston-based I-Sector Corporation (AMEX:ISR) and is an acknowledged technology leader in professional contact center systems. Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting and contact center management systems. Its product line consists of StrataDial.VC2 - Virtual Contact Center, a 2002 Product of the Year award winner from both Customer Inter@ction Solutions(R) and Communications Solutions(R) magazines, and StrataVoice, an Unattended Message Notification System. All of Stratasoft's products incorporate functionality that is 100% customer-driven and are designed to maximize productivity in any contact center application. Learn more about Stratasoft Inc. on the Web at www.stratasoft.com. Information about I-Sector Corporation can be found at www.I-Sector.com.
Trademarks:
"Stratasoft," "Stratadial," "Stratavoice" and "Dynacall" are registered trademarks of Stratasoft, Inc. in the United States and certain other countries.
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