WellPoint Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management

ORANGE, CA -- Nov. 30, 2004 -- WellPoint, one of the nation's largest publicly traded health care companies, has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 45-seat San Diego contact center. WellPoint is an existing Centergistic customer, with AgentView Enterprise already installed and working at their main location in Thousand Oaks, Calif.

The AgentView system will collect and create combined metrics from Wellpoint's Avaya CMS ACD system. They have also purchased four-line Trans-Lux wall displays to publish real-time performance metrics for high-impact visibility.

AgentView Enterprise is a real-time performance management system that collects and combines key data from any data source in the contact center. AgentView allows the user to create performance indicators that can be published to virtually any system, such as the desktop, plasma, readerboards, TV monitors and to the Web for 24/7 global access. AgentView also will create historical reports that can be printed or viewed on the Web as well as output to a PowerUser(TM) digital dashboard.

About WellPoint

WellPoint is one of the nation's largest publicly traded health care companies serving the needs of 15.5 million medical members and approximately 46 million specialty members nationwide. WellPoint offers a broad range of medical and specialty products, with a highly diverse customer base. WellPoint's Blue-licensed subsidiaries and their affiliates provide a comprehensive range of group and individual health benefit, life and disability products. WellPoint is included in the S&P 500(R) Index.

About Centergistic Solutions

Centergistic Solutions Inc. provides an award-winning family of enterprise performance management software solutions for today's dynamic contact center environment. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone working in the contact center.

Our flagship products, AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States as well as international distribution.

For more details on the information contained in this release or Centergistic Solutions and its line of products and services, contact Susan Saldibar, vice president, marketing. All Centergistic products can be viewed on the corporate Web site at www.centergistic.com.