e-Glue Software Technologies Continues Webinar Series for Financial Call Centers

Leading call center productivity solutions provider replicates successful Webinars on best practices for financial call centers

Hoboken, NJ -- Dec. 1, 2004 -- e-Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will continue its successful Web seminars for financial call centers. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Thursday, December 16, e-Glue will host "Value? Profits? What's Your Plan for 2005?" which looks at the mounting pressure within financial service-based call centers to slash costs, yet provide strategic value to the organization. The conversion of a traditional service center into a profit-making entity requires a great deal of sales training and re-training, which often sends operating costs rocketing. e-Glue's webinar discusses how financial organizations can leverage their call base to convert service calls into sales opportunities by equipping agents with targeted, just-in-time sales assistance, while deploying strategies to maximize the efficiency of the call center through reduced handling times.

Webinar registration
To register for this web seminar, attendees can visit the Events page on e-Glue's web site at http://www.e-glue.com/events.htm for a complete description of the Webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld
Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies
Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-Glue's "just in time" performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systems-organizations such as inbound and outbound call centers-to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the company's Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022.