Cincinnati and Doha, Qatar -- Dec. 15 2004 -- Qatar Telecom (Qtel), one of the largest commercial enterprises in the State of Qatar, has gone live with a highly advanced, convergent billing and customer relationship management solution, based on Infinys [tm] software from Convergys Corporation (NYSE: CVG), a global leader in integrated billing, employee care, and customer care services.
Some 200 personnel from Qtel and Convergys worked cooperatively for a period of nearly two years on the project, the major part of an 80 million Qatari Rial (equivalent to US$21.9 million) program of BSS infrastructure renewal.
With this advanced solution from Convergys, Qatar Telecom’s nearly 300,000 customers have the option to receive consolidated monthly or individual bills for all services subscribed to, including fixed and mobile telephony, cable TV, Internet, and multimedia messaging. Using the integrated Web self-care feature, Qtel customers can manage account details, order new services, view bills and unbilled usage, and make payments - all on the Internet. Since Infinys also supports dual operations in Arabic and English, Qtel can now provide complete customer care and billing for all residential and business customers in Qatar.
"Qtel customers now have the most advanced billing and customer relationship management solution focused on enhancing the speed and quality of each customer interaction, while we have a solution that provides us with greater options to increase revenue with new services and bundles as we reduce our costs to do so," said Qtel CEO, Dr. Nasser Marafih. "We’ve worked very hard to set up the system and have carried out extensive test scenarios to ensure that the transition is a smooth one. During the recent Eid Al Fitr Holidays, we migrated customer data to the new system and I’m happy to report that the results are very promising."
"This convergent solution for Qtel represents the future of telecom," said Jean-Hervé Jenn, President of Convergys' Information Management Group for EMEA. "The Qtel implementation demonstrates that our convergent billing and customer relationship management solution can be replicated on a large scale for operators looking to improve operating efficiencies, support more advanced services for revenue growth, and deliver an enhanced customer experience."
Benefits of this solution include:
· Flexible bill presentment options – one monthly bill for all subscribed services or individual bills
· Integrated Web self-care – providing customers with the ability to manage account details, order new services, view bills and unbilled usage, and make payments – all on the Internet.
· Improved operational efficiencies – reducing costs to bill and rate for new services, configure attractive bundles, and devise sophisticated discount and payment plans
· Increased revenue potential – helping attract new customers while retaining current ones and enabling increases in per user revenues
The Qtel solution includes Infinys Rating and Billing, TAP3 roaming, Web-based customer care, and network identifier inventory. As the prime contractor for the implementation project, Convergys also provided a range of professional and consulting services to support Qtel and the implementation of the Infinys software.
Only Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.
About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
Convergys® employs more than 63,000 people in 63 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.
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