Talk2Rep Call Centers Launches IQDIAL Voice Broadcasting Services for Large Retail and Healthcare Provider

Tamarac, FL -- Dec. 7, 2004 -- Talk2Rep call centers and contact management services have announce the launch of IQDIAL, an automated dialing and voice broadcasting service. Jim Ryan, Talk2Rep CEO, adds " We have been providing voice broadcasting services contacting customers by phone with pre-recorded messages for years for our clients as an add-on service and felt it was the right time to develop and market this efficient and affordable marketing channel as a separate service. Today, IQDIAL contacts thousands of customers weekly with a pre-recorded message that can be deposited directly to answering machines or presented to a person that answers the phone. More than a voice blast function, IQDIAL prompts are created that allow customers to be directly transferred, or they can answer survey questions, directly through this this automated outbound pre-recorded call.

Using automated dialing with IQDial voice broadcasting, businesses and government agencies are able to drastically reduce the costs and length of time associated with traditional “live operator” telephone campaigns and programs. Some applications in use today include automated call follow-ups for web submissions, product reminders and upgrade offers, surveys, event reminders, emergency notifications and political messaging for "Get out the vote" and more. Reporting is robust, with each transaction recorded. Talk2Rep call centers have developed a blended campaign for a healthcare client with the IQDIAL voice broadcast solution routing calls directly to Talk2Rep live call center representatives to complete phone surveys.

IQDIAL now represents about 18% of our business says Ryan, "with the cost of labor rising in the US and many businesses realizing poor quality in offshore call center operations, Clients will continue to resource automated solutions that are "customer experience friendly" and affordable. Some Clients that have contracted Talk2Rep's IQDIAL product include Sears, several other retailers and a Fortune 500 healthcare provider.

More information: http://www.talk2rep.com/iqdial.htm

Comments

[JT]

I undertsand that many companies are looking at these type of automated solutions to handle customer follow-ups etc. It seems to be an effective way to reduce the proverbial telemarketers and some that are not very professional. The question remains how effective is it?