Companies Evaluated for Vision and Ability to Execute
SAN JOSE, Calif., Dec. 14 /PRNewswire-FirstCall/ -- Aspect Communications Corporation (NASDAQ:ASPT), a leading provider of enterprise customer contact solutions, announced today its listing in the Leader's Quadrant of Gartner's "Magic Quadrant for Contact Center Infrastructure, North America, 2004." According to Gartner Inc., a top provider of research and analysis on the global information technology industry, "leaders" are vendors who are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
Gartner also recently listed Aspect in the Leader's Quadrant in its "Magic Quadrant for Asia/Pacific Contact Center Vendors, 2004."
"We believe that being positioned by Gartner in the Leader's Quadrant in this very competitive industry confirms Aspect's commitment to customers, our market presence, our track record of innovation, our vision and -- more specifically -- our Uniphi architecture and direction," said Brian Gentile, senior vice president and chief marketing officer of Aspect. "Our customers view us as trusted advisors because we keep the focus on them and deliver innovative products and services that not only help solve their problems today but are also flexible enough to accommodate future needs."
Gartner's reports position contact center vendors in one of four quadrants -- Leaders, Challengers, Visionaries and Niche Players -- based on the company's vision and ability to execute on that vision. Vision is evaluated according to corporate strategy, technical innovation, market message and service strategy. Execution criteria include mind and market share, product capabilities, financial status and distribution channels (global and local).
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 19 years of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
1. Magic Quadrant for Contact Center Infrastructure, NA, 2004.
Research Note, Sept. 23, 2004, by B. Elliot and D. Kraus.
2. Magic Quadrant for Asia/Pacific Contact Center Vendors, 2004.
Research Note, July 22, 2004, by G. Johnson.
Magic Quadrant Disclaimer: The Magic Quadrant is copyrighted 2004 by Gartner Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Aspect Communications Corporation
CONTACT: media, Jennifer Stroud, +1-615-221-6842, or jennifer.stroud@aspect.com, or investors, Carrie Kovac, +1-408-325-2437, or carrie.kovac@aspect.com, both of Aspect Communications
Web site: http://www.aspect.com/
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