Call Center News

Saddletree Research Again Names Aspect Communications U.S. Market Leader in Workforce Management Software

For Second Consecutive Year, Aspect Demonstrates Leadership in High-Performance Contact Center Technology With Workforce Management Solutions

SAN JOSE, CA -- Jan. 28, 2005 -- Aspect Communications Corporation, a leading provider of enterprise customer contact solutions, announced today that Saddletree Research, a high-tech market research firm specializing in emerging and high-growth companies and technologies in the contact center and customer communications market, has again named Aspect the U.S. market leader in workforce management software.

ChoicePoint Precision Marketing Grows with Contact Center Technology from Noble Systems

Marketing services provider opens new contact center using Noble Systems' solution

Atlanta, GA -- Jan. 25, 2005 -- Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the contact center technology vendor for ChoicePoint Precision Marketing's newest center. The partnership brings Choicepoint's total number of Noble workstations to over 500 across four contact center sites.

Navy Federal Credit Union Selects Contact Center Solutions from Noble Systems for Unified Customer Contact Management

World’s largest credit union replaces existing technology with Noble’s integrated platform

Atlanta, GA -- January 18, 2005 -- Noble Systems Corporation, a global leader in contact center technology solutions, has been selected by Navy Federal Credit Union to provide technology to manage its inbound and outbound member contacts. Navy Federal is replacing its existing dialer with Noble’s unified contact management platform.

Comdial Announces New Affordable, State-of-the-Art Contact Center Solution for Small-Midsize Contact Centers

The CONVERSip(TM) Contact Center is a Powerful Solution That is Easy for Companies of All Sizes to Deploy and Maintain, While Streamlining Customer Interactions and Maximizing Agent Productivity.

SARASOTA, FL -- Jan. 11, 2004 -- Comdial Corporation, a leading provider of communications solutions for small and midsize enterprises, today announced a new solution for the small- to-midsize business contact center market. Call Center performance can optimize customer service and customer retention, which are necessities for establishing and maintaining a company's competitive advantage and expanding its customer base. The CONVERSip Contact Center offers the tools to manage external call volumes and improve the efficiency and performance of employees.

Operator Service Company Acquires Excell Agent Services; Telecom Services Providers Will Be Merged Under the Name `Excell Services'

LUBBOCK, TX -- Jan. 10, 2005 -- Operator Service Company ("OSC"), a leading provider of operator services, directory assistance and customer relationship management services to the telecommunications industry, announced today that it has acquired Excell Agent Services, a directory assistance outsourcing company.

Dymo Deploys RightNow Integrated On Demand to Support Industry-Leading Brand Customer Care

BOZEMAN, MO -- Jan. 6. 2005 -- RightNow® Technologies (Nasdaq: RNOW), a leading provider of on demand CRM software solutions, today announced Dymo Corporation has successfully deployed RightNow's on demand CRM technology to support its industry-leading brand with a highly efficient multi-channel customer care environment.

As a result of its RightNow deployment, the labeling products leader has improved customer satisfaction and retention by providing consistently superior multi-channel customer service via phone, email and the web. RightNow has also enabled Dymo to reduce costs by optimizing the productivity of its customer care staff.

Pronexus Continues to Innovate, Delivers VBVoice 5.3: Unparalleled Performance & Scalability for IVR & Telephony Development in High Density Environments

Computer Telephony and Speech Developers Benefit From Advanced Resource Management, Broad Support for Dialogic Hardware and a Management Console with Optional Source Code 

OTTAWA, CANADA -- Jan. 4, 2005 --Pronexus Inc., a leading provider of computer telephony and speech software solutions since 1993, today announced the release of VBVoice 5.3, a rapid application development environment for creating scalable and flexible telephony applications such as speech-enabled IVRs, hardware-less VoIP solutions, and much more. VBVoice 5.3 delivers the scalability and reliability required to develop and deploy effective IVR and other telephony applications, introduces a range of new management options, and adds support for Intel(R) NetStructure(TM) DM/V voice boards, among others.

Global Sky, a Philippines based call center, is Flying High

Global Sky, a Philippines based call center, has seen nothing but growth since its launch earlier this year in spite of its incredibly young management.

Philippines (PRWEB) -- Jan. 2, 2005 -- Global Sky has signed on two new US based clients for outsourcing in the last thirty days. These deals amounting to 20 call center seats, have increased Global Sky revenue projections by more than 150%. This growth comes in spite of the busy holiday season, a killer Tsunami, and Global Sky's young entrepreneurial management.

TechTeam Global Announces Acquisition of Sytel, Inc.

Acquisition will further enlarge TechTeam's professional services and systems integration business segment and greatly expand the Company's government technology systems presence in North America

SOUTHFIELD, MI -- Jan. 3, 2004 -- TechTeam Global, Inc., (Nasdaq: TEAM), a global provider of information technology and business process outsourcing support services, today announced that it has purchased all of the outstanding stock of Sytel, Inc., effective as of today. Sytel is a diversified information technology services and solutions company headquartered in Bethesda, Maryland, providing managed network services and advanced enterprise solutions -- including network design, management, and support; network security services; help desk support; program design and implementation; and e-government and e-learning solutions -- to several departments of the federal government. Sytel has enjoyed long and substantial customer-supplier relationships with several branches of the United States government, including the Department of State, Department of Homeland Security, Department of Defense, Department of Health and Human Services, Department of Commerce, the Export-Import Bank, the Drug Enforcement Administration, and the National Institutes of Health.