Dictaphone's Freedom Recording System Named 'Product of the Year'

STRATFORD, CN -- Feb. 15, 2005 -- Dictaphone Corporation's Communications Recording Systems (CRS) group, a leading provider of recording, monitoring, and Workforce Relationship Management(TM) (WRM) solutions, today announced that it has won a Product of The Year Award for its Freedom® recording system from Technology Marketing Corporation (TMC®) 's Internet Telephony magazine.

"We are honored to receive this distinguished award," said John Kaiser, vice president of global marketing for Dictaphone's CRS group. "Our Freedom recording system is a prudent investment for any contact center that uses VoIP (Voice over Internet Protocol), is in the process of migrating to VoIP, or is considering VoIP for the future. Freedom's telephony-independent design accommodates virtually any environment, from traditional circuit-switched telephony to VoIP, all on a single platform."

Compatible with industry-leading VoIP solutions like Cisco, Avaya, and Nortel, as well as traditional PBX systems, Freedom is a cost effective, efficient, flexible and feature-rich recording system. Using the industry-standard JTAPI API (the Java Telephony Application Programming Interface), Freedom can connect with VoIP-enabled switches to capture CTI data, promoting faster call retrieval and improved productivity and customer service. Freedom provides all of the benefits of a CTI-enabled VoIP recorder, without the added hardware costs typically required with other solutions, because Freedom's JTAPI CTI interface program runs on the Freedom recorder rather than on a dedicated CTI server.

Another feature unique to Freedom is its load sharing capability. Recording can be automatically and dynamically balanced and shared among recorders in the system, based on each recorder's current load and IP traffic. The system also supports both g729a and g723 CODECS for compression of voice files, as well as other popular CODECS, which minimizes the impact on the contact center's network while maximizing the center's investment in network-attached storage devices. Freedom is available in various configurations, including Freedom FT (for highest fault tolerance) and Freedom Enterprise, which includes a centralized SQL database for capturing CTI data, and agent desktop screen data capture.

"Contact centers are migrating to VoIP technology because it's cost effective, efficient, flexible, feature-rich, and easier to manage," said Rich Tehrani, group publisher and editor-in-chief of Internet Telephony. "With Freedom, Dictaphone is now helping contact centers realize these benefits in their VoIP recording technology."

Internet Telephony magazine bestows its Product of The Year Awards on companies that have demonstrated excellence in technological advancement and application refinements in the VoIP/IP Telephony industries.

About Dictaphone Corporation's Communications Recording Systems (CRS)(TM) Group

With thousands of installed customers worldwide, Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group is a leading provider of recording and monitoring systems for contact centers and Workforce Relationship Management(TM) solutions designed to optimize agent performance. Dictaphone CRS is a division of the Stratford, Connecticut-based Dictaphone Corporation.

Dictaphone's ContactPoint Workforce Relationship Management solution helps optimize agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently, and empower them with the right training and rewards. The centerpiece of ContactPoint is a competency model that enables the creation of job profiles that outline the skills, knowledge and abilities that agents need to be successful. Once identified, these skills, knowledge and abilities can then be systematically applied to the contact center's hiring, training, and assessment programs using ContactPoint, to help increase agent effectiveness and improve customer service.

The ContactPoint solution was designed to work in combination with Dictaphone's Freedom® Enterprise system. Freedom Enterprise records customer/agent interactions, using standard voice recording or Voice over Internet Protocol (VoIP) recording. The agent's desktop screen activity can also be captured. Other features supported by ContactPoint and Freedom Enterprise include: remote playback via Web access; Computer Telephony Integration (CTI) for data capture, service observe, and advanced analytics; and integration to legacy HR systems to capture recruitment, assessment and training data. For more information, call 1-800-886-4908, or visit www.dictaphone.com.

About TMC®

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

Safe Harbor Statement

This press release includes forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not be in Dictaphone Corporation's control and as to which there can be no firm assurances given. These forward-looking statements are subject to risks and uncertainties and there can be no assurance that any of these forward-looking statements may prove to be correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the ability to complete and deliver products and services within currently estimated time frames and budgets, the ability to effectively manage diverse and geographically dispersed operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to predict future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or obligation to update these forward-looking statements.

Dictaphone®, Freedom®, Communication Recording Systems(TM), CRS(TM), ContactPoint(TM) and Workforce Relationship Management(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Other products or marks referenced herein may be trademarks of their respective owners. Dictaphone Corporation's Freedom® recording system is the subject of U.S. and foreign patents and patent applications.
# © Copyright 2005 Dictaphone Corporation, all rights reserved.