PacificNet Epro Deploys WISE-xb Multimedia Contact Center CRM Solution for Bank of China Group Insurance Company

China's Leading Banking & Insurance Company Upgrades Call Center Solution      

HONG KONG -- Feb. 10, 2005 -- PacificNet Inc. (NASDAQ:PACT), a leading provider of call center, customer relationship management (CRM), and value-added telecom services (VAS) in China, announced today that the Bank of China Group Insurance Company Ltd. (BOCGI) has selected PacificNet Epro's WISE-xb Multimedia Contact Center Solution as its key CRM customer services initiative for its call center.

BOCGI, a leading insurance service provider in China and Hong Kong, has been experiencing significant growth in recent years. In order to sustain and improve customer services for existing and new clients, BOCGI decided to upgrade its call center system to cope with its growing development. PacificNet Epro's WISE-xb multimedia contact center system was able to meet the needs of BOCGI by increasing the throughput rate for inbound and outbound calls, enhancing agent productivity, and improving call center service quality by adding real-time monitoring, interactive voice response (IVR), and fax-on-demand functions to the call center. The system is designed to provide the call center with the functionality and environment necessary for BOCGI to extend their business through aggressive telemarketing in the future.

Simon Cheung, BOCGI's Head of Information Technology, said, "After multiple rounds of usability and integration tests, BOCGI selected PacificNet Epro's WISE-xb contact center system to enhance customer satisfaction for our clients and to prepare our call center for future revenue stream generation."

Terry Leung, General Manager of Software Business at PacificNet Epro, stated, "BOCGI was looking for a strategic contact center partner with a strong industry track record. Our WISE-xb contact center system was able to meet clients' requirements by providing a platform for BOCGI to build customer service center applications and inbound/outbound telemarketing campaigns which are scalable in the future growth."

About Bank of China Group Insurance Company (BOCGI)

Bank of China Group Insurance Company Ltd. (http://www.bocgroup.com/bocg-ins/) was incorporated in Hong Kong in 1992 and has developed its business mainly on general insurance. BOCGI was awarded 5 years consecutive number 1 rankings in general insurance in Hong Kong. BOCGI owns 6 branches and one wholly-owned subsidiary life insurance company (Bank of China Group Life Assurance Company Ltd.) in Hong Kong and Mainland China.

About PacificNet

PacificNet Inc. (www.PacificNet.com), through its subsidiaries, invests in and operates companies that provide value-added telecom services (VAS) and solutions in China, such as call centers, telemarketing, customer relationship management (CRM), interactive voice response (IVR), VoIP, SMS, MMS, mobile applications, and sales and distribution of telecom products and services. PacificNet's clients include the leading telecom operators, banks, insurance, travel, marketing, and service companies, as well as telecom consumers, in Greater China. Clients include China Telecom, China Mobile, China Unicom, PCCW, Hutchison Telecom, CSL, SmarTone, Sunday, Swire Travel, Coca-Cola, SONY, Samsung, TCL, Dun & Bradstreet, American Express, Bank of China, DBS, Hong Kong Government, and Hongkong Post. PacificNet employs over 1000 staff in its various subsidiaries throughout China.

PacificNet Epro (www.EproTel.com.hk) is an industry leader and leading provider of outsourced call center, telemarketing, CRM, Interactive voice response (IVR) services, and other value-added telecom services (VAS) with over 13 years of field experience in Greater China. Epro Telecom's business consists of the following three major categories:

1. Outsourced Call Center Services

2. Training and Consulting Services

3. Call Center Management Software Products and Solutions