Global leader in contact center software offers an interactive toolset for real-time management
Atlanta, GA – June 29, 2005: Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble® DCR™ 4.0 – the newest generation in contact center management and reporting for its Noble® Contact Center Solution Suite. The new release of the Dynamic Center Reporter (DCR™) software gives managers comprehensive administrating features and enhanced reporting tools in an intuitive, easy-to-use environment.
Noble Systems® delivers a complete package of real-time, online tools for managing programs and reporting on activities and results, allowing centers to direct call activities and meet business objectives. Noble DCR 4.0 offers managers a graphical, user-friendly interface to setup and manage agents, lists, and programs, and to access real-time reports based on agent status, performance statistics, and campaign summary data. Centers can monitor agents and resources to ensure maximum productivity and quality control. The intuitive interface enables managers to efficiently oversee the setup and management of contact center applications, providing maximum connect time and effortless coordination of operations.
DCR 4.0 features include:
+ Reporting Tools: Excel-based reporting for real-time data on Inbound & Outbound programs, Agents, Call History and Callbacks, Campaigns, Lists, IVR Statistics, Call Transfers, and more. The flexible, open database design also supports on-demand, query-by-example (QBE) custom reports, and exports to third-party tools using open database connectivity (ODBC) standards.
+ Administration Tools: Easy-to-use ‘wizards’ for common tasks such as agent setup, campaign management and monitoring, compliance, list administration, voice messages, manager access, and more. The wizards guide managers through the administration features in step-by-step processes.
+ Additional Management Tools: Online features give users control of system activities and resources with tools to manage lists, monitor agent stations and phone lines, perform data imports, use digital recording and quality assurance programs, create Interactive Voice Response (IVR) menus, manage skills-based routing, and log errors.
James K. Noble, Jr., President & CEO, states, “The Dynamic Campaign Reporter has long been one of the favorite features of the Noble contact center platform. Our clients enjoy the real-time access to virtually any information they need on agents, lists, campaigns, resources, and activities. In Noble DCR 4.0, we have added even more features for managing their contact centers, with new reports, expanded wizards, email and pager alert notifications, and improved navigation and functionality. DCR 4.0 offers our users a comprehensive package for monitoring and controlling their contact center programs.”
Current Noble Systems clients can upgrade to DCR 4.0 for free as a part of the annual support and maintenance plans.
About Noble Systems®
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world’s largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 (lallum@noblesys.com), or visit Noble Systems online at www.noblesys.com.
Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.
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