Call Center News

Noble Systems Makes Building Scripts and Agent Desktops Quick and Easy with the New Noble Composer

Global contact center software leader offers highly-customizable scripts with desktop design tools

Atlanta, GA – January 24, 2006  -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble Composer – an agent script and desktop building tool with the ease-of-use of graphical layout and design software.

Noble Composer takes agent desktop design to the next level, making it even easier for contact center managers to build sophisticated call scripts without the need for complex IT programming. Noble Composer provides an intuitive, versatile interface for creating agent desktops. Users can create customized scripts with the flexibility of a desktop design tool, using WYSIWYG (what you see is what you get) tools to build scripts and agent desktops with on-screen layout, drag-and-drop, and point-and-click features; add fields, labels, text, pictures, and buttons; or link to tables, launch external programs, generate screen pops, and more.

Contact Center on Demand a Second Chance to Outsource

The popularity of outsourcing certain parts of the operation has not only become an accepted norm but a necessity for survival in today’s businesses. Vertical Integration and Control of business processes is no longer the key to financial success. But is it really the management dream to give a 3rd party vendor a part of your operations? For many these has proven to be a serious miscalculation. Losing valued time and capital resulting in loss of profits and jobs.

Virtual Call Center To Solve Outsourcing Issues

The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced contact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.

There is no need to discuss the advantages of outsourcing contact centers when even the government itself has begun outsourcing a lot of their public service lines to outsourcing companies. The main discussion right now is how to manage the cost of the outsourcing business on the technology side in the meantime maintain the level of quality control level on the personnel side.

New Plantronics CS55 Provide Users with Superior Sound Quality Using Voice-Dedicated Standard

Santa Cruz, Calif. - July 20, 2005 – Plantronics, Inc. (NYSE:PLT) today expanded its award-winning family of wireless office products with the new CS55 wireless headsets for the United States. Both products are the first all-wireless headsets in the US to use the new 1.9 GHz voice-dedicated frequency which provides users with strong sound quality for optimal voice and hearing clarity.

Using the new voice-dedicated 1.9 GHz DECT standard frequency, business professionals don't have to worry about interference from nearby Wi-Fi networks, cordless telephones, and other wireless office equipment common on other frequencies. The result is a less crowded radio frequency that provides superior audio clarity with no interruptions.

Will Call Center Management Software Improve Your Business?

Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called “contact centers,” call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center management system will help your customers and corporations talk to each other by managing their interactions.