Stream Tops List of Best-Performing Call Centers

RICHARDSON, TX, February 15 -- Stream, a global provider of technical support and customer service, announces it has been ranked first in call center performance in Global Services' annual report, the Global Services 100 (GS100). The report recognizes the most innovative outsourcers of business and technology services, in addition to the top 10 companies in each of 10 service delivery areas.

"It's an honor to be recognized as one of the most innovative global services companies, but to find ourselves at the top of the list of best-performing contact centers confirms the success of our global support strategies," said Stream CEO Toni Portmann. "Superior service delivery is vital to our long-term success. And as an extension of our clients' businesses, we take our mission of delivering an exceptional customer experience seriously as we execute every customer contact."

The report backs Ms. Portmann's assertion regarding Stream's long-term outlook, recognizing the company's strategies as "the essential qualities of a successful contact center company of the future." The report pointed to three main strengths -- a "laser-like focus, right but responsible use of technology, and a truly global operation, in that order."

The study identified providers with balanced operations, service offerings that address client needs, well-managed client relationships, and effective human resources policies. According to Global Services, GS100 companies differentiate themselves with the "ability to effectively integrate and combine these capabilities to create value for their clients and stakeholders."

Stream developed Smart Shore(SM) -- a proprietary global sourcing methodology -- as its key global services differentiator. This methodology seeks the best match of client goals, customer needs, and geography to meet language, time zone, and cultural needs while providing the appropriate blend of cost and customer satisfaction, and increased business continuity.

Global Services Media publishes an online and print magazine covering sourcing strategies for people, processes, and technology. The GS100 survey was produced in conjunction with neoIT, a consulting firm focused on global services.

Stream provides technical support and customer service outsourcing. The company's systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance over 45 million customer experiences annually with an integrated suite of e-mail, voice, chat, and online solutions. For more information, visit Stream's Web site at http://www.stream.com .

   

    Contact:
    Katherin Dockerill
    Tel: +1-469-624-5030
    Katherin.Dockerill@stream.com

Web site: http://www.stream.com