Dubai Opens New Call Center

Roads and Transports Authority announces launch of call center to enhance customer service

Dubai, United Arab Emirates -- Roads and Transport Authority has announced the launch of its call center that aims to significantly enhance customer service by providing broad-based customer services. The fully-equipped call center has been set up in partnership with Etisalat and will take customer calls on a 24/7 basis, offering a range of services pertaining to public transport, parking, fines, traffic congestions and maintenance.

The public can call the toll-free number 8009090 to avail information on bus services, bus routes and timings, bus station locations, smart cards for buses, boat transportation services, accidents and traffic congestions, parking services, maintenance of roads and traffic lights, fine payment and enquiry and working hours of departments within RTA.

"Creating a smooth and safe transport system for all lies at the core of RTA's objectives. Setting up this call center will perfectly complement our vision, as providing important information to the general public on matters related to public transport and traffic will significantly help them in planning their travel within Dubai. The call center will serve as a central point of contact for the public who wish to avail information from the RTA," said Dr.Aysha Al Busmait, Director of Marketing and Corporate Communications Department at RTA.

"Roads and Transport Authority is pleased to partner with Etisalat to set up our call center, which will operate round-the-clock to serve our customers. We will be launching se4rvices in phases, with the first phase catering to public transport and paid parking facilities," she added.

Mohamed Bamakhrama, General Manager, The Contact Centre, a Business Unit of Etisalat said, "We are happy to work with the RTA, to custom design a call center solution. Over the next few months, we will transform the service from a simple call centre to a sophisticated multimedia contact center, handling everything from simple inquiries to supporting online transactions."

In the second phase, the call center will provide detailed information on the services offered by RTA, such as documents required for applying for a service and instructions on forms to be filled. Details on traffic diversions, especially in the wake of the Dubai Metro project will also be provided to help road users in Dubai commute with the least inconvenience.

An advanced communication system has been developed by RTA's Strategy & Organizational Performance Department to enable effective communication between the call center and RTA. The department is also assuming responsibility for handling suggestions and complaints received from the public.

In the future the public will be able to receive information and response to their requests and queries through SMS, email, fax or via post.

Comments

[Albert Guevarra]

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[cyrussar belches]

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if its still available. pls let me know at my email cyrusbelches@yahoo.com
so i can send my CV.

more blessings

[albert]

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subjects could suit my capabilities. I display strong Customer Service,
Retention, and Training Skills, organizational and time management skills,
exceptional research and follow through when it comes to gathering important
information. I am highly motivated, enthusiastic and outgoing.
Furthermore, I exude a mature and polished demeanor that I feel is very
important to maintaining an image that clients expect when retaining a
positive business venture.
Hoping to here from you real soon. im currently here in dubai ..

[Elmer C. Casupanan]

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[Syed Zain]

Dear Sir/Madam

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Requesting you to contact me if there is any opening which meets my profile or any ...

Will be waiting for the resp and ready to join soon at the same moment ....

Thanks & Regards
Syed Zain
at syz.zain@yahoo.com
India no: 91 9036134454

[saira]

salam i need job

[Shivani Raya]

Hi my name is shivani..
I have been working in a call center with HP for about 2 yrs..
And now im in dubai workin in a free Zone as Admin Assistant...
But I want to work in a call center.. Pls help..
My contact no is 0551749685

[JOYCE UBINA]

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[Saad Javed]

hi...
I am intrested in this job offer in dubai..being a nice and developed country it would be a lift to my career...
i am currently working in a call center dealing inbound outbound calls ,its a support line for a software house..
i am in pakistan..
for contact
cell number +923335036260
saadibabar@gmail.com

thanx

[Jesse Francis Ojas]

Hi my name is Francis Ojas, I'm currently working as a callcenter agent here in Manila Philippines. Ive been with the company for 4 years now. I am a Subject Matter Expert (Escalation Officer). I can handle Customer Relation calls and technical support.I am willing to work overtime if needed. Im very interested of working in Dubai because of the fast growing industry they have, plus I was born in Jeddah Saudi Arabia so I know I can get along with the people and surroundings. Pls feel free to email me @ nikaojas_13@yahoo.com or call me at +639167698170 Thanks

[Mohd. Harun]

Respected Sir/Ma'am,
This is Mohd. Harun would like to apply for Band 4 possition. Currently I am working in IBM DAKSH from the last 4Yrs as Sr. Escalation Officer.
Kindly consider my CV for the same position and contact me on +919041113292 or harun_chd@yahoo.com
---------------------------------

CURRICULUM VITAE

Mohd. Harun Contact No. +919041113292
Email ID: harun_chd@yahoo.com

Objectives:
To seek a career in a professional organization engaged in a multi-cultural, multi-skilled
working system, in order to enhance and develop my capabilities to compete in todays
globally competitive environment.

Educational Qualifications:
10th Passed From C.B.S.E Board with 56% in 2001.
12th Passed From C.B.S.E Board with 74% in 2003.
B.A. Passed From Himachal Pradesh University, with 57% Shimla in 2006.
Appearing in M.A. First Year (in English) from Himachal Pradesh University, Shimla.

Professional Qualification:
One Year Diploma in Computer Operator Programming Assistant From I.T.I Sector-28
Chandigarh with 71% including MS Word, MS Excel, DOS, D-Base, C, C++, Internet etc.
One Year Course of Basic and Fundamentals functions from Compucom Software Limited
with (A) Grade.
Three month course of D.T.P (Desktop Publishing) including PhotoShop, CorelDraw and
PageMaker.

EXPERIENCE SUMMERY
IBM DAKSH, IT PARK, KISHANGARH, CHANDIGARH- Feb 2007
Job Profile :
. Awarded as Top Talent, QMC+CQ Badshah, R&R winner & Stacks topper.
. Sr. Escalation officer taking the Escalations from the last 3yrs for the pending issues.
. Roster spoc of Escalation Desk.
. MIS Data updating, Issue log resolve, Team Briefing NO ICE calling & Feedback.
. Appoint the meetings for team's performance, Coordinating to the team time to time.
. RTA, Break Schedule, Floor Support in the absence of the supervisor.
. Responsible and acceptable for achievements, Actively involved in Team's
performance.
. Pending issues and new issue detail regularly send to the Client and takes the follow-up
time to time.

PREVIOUS ASSIGNMENT:
HINDUSTAN SANITARYWARE & IND. LTD. - 2003 - 2007
Job Profile:
. To handle the sales.
. Collecting order from distributors and look after their problems.
. Responsible and acceptable for achievements of sales objectives
. MIS Data updation for the Sales, orders, complaints Etc.
. Store incharge / Import-Export
. To look after the customer relation management and pre & post sales operations.

Also teaches up to 10th Class students at home.

INTER PERSONAL ABILITIES
Excellent communication skills, team management, capability to manage people from all
backgrounds and age groups.

Personal Details

Father s Name : Sh. Abdul Sami.
Nationality : Indian.
Language Known : English, Hindi, Punjabi and Urdu Etc.
Permanent Address : #441, New Indira Colony, Manimajra,
Chandigarh.
Date of Birth : 26-08-1984.
Hobbies : Teaching and Reading..
Salary Expected : Negotiable.

Date: ___________

Place:___________

Signature
(Mohd. Harun)

[Rowell Diamzon]

Hi My name is Rowell Diamzon from the Philippines.Been working for almost 4 years on a call center companies here in the Philippines with an inbound and outbound call center experience.And as of now,i want to explore and work abroad especially in Dubai coz iv heard its really a nice place,i hope i can be qualified in your company,please do contact me at +639158879064

[Joy D.Prepotente]

Dear Sir or Madam:
This letter is to introduce myself and to let you know of my interest in becoming a part of your company. The enclosed resume will furnish you with information concerning my overall employment background, training, education and skills. My work abilities are backed up with experiences and knowledge. I assure you that I can successfully fulfill any obligations requiring of any responsibility upon your company.
In each of my previous job experiences, I have performed my assignments with a high degree of skill and professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.
I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company goals. My positive attitude and willingness to give 150% makes me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and have a favorable impact in your organization.
I look forward to hearing from you in the near future and hopefully to schedule an interview in which I hope to learn more about your company. It’s goals and plans and how I may be able to contribute to its continued success and growth.
Thank you for your time.
Sincerely,
Joy D. Prepotente

[yassine]

hi my name is yassine im 25 years old i m so intersted to work under this company. please contact me on 0507038932

[alfred]

Good Day

My name is alfred arong 25 yrs old filipino now based in philippines and will be back in dubai mid of december 2010, i am looking for a job in a very well established company in UAE, i have a working experience in dubai from 2001-2003, and have a yr experience in philippines as a customer support, i can be reached on my email at alfred_arong@yahoo.com
my dubai number is 0502188582 my philippine number is +6309186932899

[kimberly velez]

i am very interested in your offer. please contact me keem_velez04@yahoo.com.
thanks a lot...

[Antonitte V. Diola]

Hi,

I am interested to work in your company . I am working as a call center agent for 4 years and willing to work in your company if necessary. Please feel free to contact me at this number 0915 603 8809..

Thank you,

[richelle loredo]

This my number +639278185493 for more questions feel free to call me this is my personal mobile number. Richelle Loredo from Philippines, Makati City. With 3 years call center experience and ongoing as a csr/ receptionist.

Richelle Erazo loredo
Contact # 09-278L85493

Obiective:

To secure a promising position that offers both a challenge and a good opportunity for growth.To contribute my knowledge and skills to the companies interest and benefits for brighter and successful future for both emplyer and employees benefits.

Work Experiences:

Sales and Marketins Representative
Sal-Tech Easy Packaging Makati : for 1 year
.Maintaining and updating the Web Shop
. Participate in order handling
. Data Management of orders, purchasing,transporting and deliveries
. Answer telephone calls and participate in sales support
. Participate in the Managing the STEP web pages
. Participate in the development of STEP virtual business platform
. Participate in business meetings / marketing strategy
. Develop business plans, together with the MD on a confidencial basis . Take part in day to day business on confidential basis

Customer Service Inbound Sykes Asia/
TRANSCOM / Sears Account for 3 yrs
. Provides clear inbound communication and excellent customer service
. Follow through on customer issues that require additional research in order to provide
feedback and recommendations for workflow management
. Understands, interprets own team's strategy and operating objectives
. Prepares activity and status reports regarding work unit activities
. Also have worked as a CUSTOMER SERVICE REPRESENTATIVE, where in the main
responsibility is to handle the inquiries and determine the support options of the customers. . Responsible in transferring the calls to the appropriate department and make the proper
documentation of the cases. Works in a 24x7, shifting schedule.

Sales Reo / Barista Caf6 Xocolat East Wood
for 2 years

Conceptualized new techniques in getting highest target sales every month for company's
best and profits.
Create schedule of meetings for the whole month and targets. ( Points of Sales
Supervised, orient and monitors new sales staff with their effectiveness according to the
company rules and procedures.
Received and merchandized new stocks arrived-
Coordinate with my team in day -to -day sales.
Create rooster for the staff as day -to -day basis.
Responsible for opening and closing of the shop in order way.
Cash up reports and banking.
Visual merchandising.
Communicate and follow up clients with their ordered things.
Conceptualized new techniques in getting highest target sales every month for company's
best and profits.
Create schedule of meetings for my people every week.

Educational Backsround:
Primary
Secondary
College

Personal Backeround:
Cantilan Pilot School S.Y. 1996-1997
Cantilan NationalHigh S.Y. 2000-2001
Surigao Polytechnic Colleges 5.Y. 2001- 2003

Age 26
B-date MaY 08, 1984
Status Single
Weight 50 lbs.
Height 5 flt
hair Long black hair

References:

Grace Alacrito
Area Sales Manager
Sal-Tech Easy Packaging
#0049-15 2s3 1037 2 / 09266244474

Marinell Rafon
Manila Branch Manager
#09153668801

Sal-Tech Easy Packaging
Zendy Claire Ong
Sales Representative
09053323210
I

[richelle loredo]

Hi ,

I am currently seeking a long-term opportunity and association with a well-seasoned company that will further enhance my organizational, management, and interpersonal skills, and provide opportunities for professional and personal growth. Ive heard that this company has a good background so I'm very much interested to be contribute and be part of a bigger and better future of the company. The attached file is my resume. I am hoping for your positive response.I have 3 years and ongoing experience in call center . I've been a receptionist in a call center/ agent csr inbound . I believe my experience ability knowledge and skills in handling customers is outstanding and is my advantage to contribute to your company's success if given a chance to be hired in your company . i have handled international accounts from Canada and Europe for the past 3 years. And my dream is to become a product trainer or English trainer. I believe , I would be an asset to the company .

Respectfully yours,
Richelle Loredo

[Bikram Thapa]

Hi. I would like to apply in your company I’am Bikram Thapa, willing to be a part of your industry and very interested to work. I am working in call center for 3 and a half year in IBM Daksh Pvt ltd.in India as customer services representative.I would be greatful if I get oppertunity to work in your company.
Thanks

[Femy David]

Hi.I would like to apply in your firm for the position of call centre agent.I was born and brought up in Dubai and i am 23yrs old.You can contact me on 055-9595734/femy.david@gmail.com.Looking forward to hear from you.

[Matea Fretche Goron]

Good day!
Hi. My name is Matea Fretche Goron. I would like to apply in your company, willing to be a part of your industry and very interested to work. I have been working in a call center in the Philippines for 2 years and 1 month as a Technical Support Representative in one of the biggest BPO centers in the country.I look forward to hearing from you soon. Thank you!
Contact information:
mobile #: +639182262167
email address: mfgoron81@yahoo.com

[Ronald michael Malhabour]

Hi. I would like to apply in your company I’m Ronald Michael Malhabour, willing to be a part of your industry and very interested to work. I have been working in a call center in the Philippines for 2 years and 5 months as a customer services representative in one of the BPO centers ..currently I’m here in Dubai Al jafliya 4b street. near Dubai nursery...u may contact me on my email michael_anlap@yahoo.com or on my mobile number 0508547133 thank you so much

Job Responsibilities

• The one who answers the inbound calls and resolve any various concern of the clients.
• The one answers all the queries of the clients and gave the best possible first call resolutions.
• Associate offers incremental sales to the customers.
• Associate resolves various issues with regards to the customer’s concern.

[Dennis Jordon]

I am looking for a job change for better prospects.

Let me know if you have something to offer.

[MIchaeldinno U. Valmadrid]

i woiuld like to apply for the said position..