Dubai Opens New Call Center

Roads and Transports Authority announces launch of call center to enhance customer service

Dubai, United Arab Emirates -- Roads and Transport Authority has announced the launch of its call center that aims to significantly enhance customer service by providing broad-based customer services. The fully-equipped call center has been set up in partnership with Etisalat and will take customer calls on a 24/7 basis, offering a range of services pertaining to public transport, parking, fines, traffic congestions and maintenance.

The public can call the toll-free number 8009090 to avail information on bus services, bus routes and timings, bus station locations, smart cards for buses, boat transportation services, accidents and traffic congestions, parking services, maintenance of roads and traffic lights, fine payment and enquiry and working hours of departments within RTA.

"Creating a smooth and safe transport system for all lies at the core of RTA's objectives. Setting up this call center will perfectly complement our vision, as providing important information to the general public on matters related to public transport and traffic will significantly help them in planning their travel within Dubai. The call center will serve as a central point of contact for the public who wish to avail information from the RTA," said Dr.Aysha Al Busmait, Director of Marketing and Corporate Communications Department at RTA.

"Roads and Transport Authority is pleased to partner with Etisalat to set up our call center, which will operate round-the-clock to serve our customers. We will be launching se4rvices in phases, with the first phase catering to public transport and paid parking facilities," she added.

Mohamed Bamakhrama, General Manager, The Contact Centre, a Business Unit of Etisalat said, "We are happy to work with the RTA, to custom design a call center solution. Over the next few months, we will transform the service from a simple call centre to a sophisticated multimedia contact center, handling everything from simple inquiries to supporting online transactions."

In the second phase, the call center will provide detailed information on the services offered by RTA, such as documents required for applying for a service and instructions on forms to be filled. Details on traffic diversions, especially in the wake of the Dubai Metro project will also be provided to help road users in Dubai commute with the least inconvenience.

An advanced communication system has been developed by RTA's Strategy & Organizational Performance Department to enable effective communication between the call center and RTA. The department is also assuming responsibility for handling suggestions and complaints received from the public.

In the future the public will be able to receive information and response to their requests and queries through SMS, email, fax or via post.

Comments

[Shreekant Nayak]

I have arround 4 years of call center experiance in IT field, handling ACDDialer Concerto(ASPECT),AVAYA PBX:

Please find the Resume:

Shreekant Ramchandra Nayak

Vishram Tower, Flat No-78,
3rd Flr, B-wing, Shree Nagar,
Nr to Vaishali Nagar bus stop,
Thane-W Mumbai India
Mobile: +91-9619185551
E-mail: shreekantnyk@yahoo.com
shreekantnyk@hotmail.com

CAREER OBJECTIVE

To be part of an organization with synergic, symbiotic environs towards the end of attaining mutually beneficial result sets while taking up challenging tasks in Hardware implementation and management, whereby my short term as well as long term objectives can be met.

ACADEMIC QUALIFICATION

2004-2005
Passed Bachelor of Science - Information Technology from Mulund College of Commerce under Mumbai University with a final year aggregate of 61%

2001-2002
Passed Higher Secondary College in field of Science from Ramanand Arya D.A.V College

WORK EXPERIENCE

January 2009 – Till date

Epicenter Technologies Pvt Ltd (Mumbai)
Designation: Currently working as a Dialer / Telecom Engineer.

Roles and Responsibilities:

• Handling Dialer (Aspect Ensemble Pro-5.2 and 6.6), which includes Primary Database Server, DMS Server, Gateway server and Center Cord Server.
• Co-ordaining with Aspect team if any issues and escalation to the higher level.
• List and Data maintenance for assigned program/s.
• Preparation of Queues and call tables as per requirements.
• Monitoring of Dialer performance to achieve targeted contact rate.
• Responsible for Administration, Maintenance & Troubleshooting of Telecom/Voice Infrastructure consisting of AVAYA S8720 Media Servers with G650 Gateways & system running on CM4
• Working on tools like AVAYA Site Administration & AVAYA Integrated Management Web Portal.
• Planning, Designing & Implementation of ISDN, IP, T1/E1 trunks for various projects dependant on the Telecom/Voice Infrastructure.
• Creation of VDN ,Vector ,Hunts and Managing of announcements as per process requirements
• Recording Solutions – NICE 8.8, Nice Perform3,Verint Ultra, SAM & VAM Servers
• Administration and Maintenance of Avaya CMS – Call Management System Release 14 on Sun Netra 210 Server.
• Administration and maintenance of Avaya AES Release 4.0

Key Functions:
• Work closely with the Operations Managers to understand strategy for Program/s.
• Optimize Dialer performance coordinating with Telecom Engineers.
• Ensure all Dialer related issues are addressed and escalated to Concerned.
• Ensure all timely data is provided to Operations for creating Reports.

_______________________________________________________________________________________________________________________

Nov 2007 to Oct 2008

Ocwen Financial Pvt Sol Ltd. (Bangalore)
Designation: Technical Services Engineer

Roles and Responsibilities:

• Responsible for first level support of all Ocwen IT Systems.
• Creation of trouble tickets NT, Mail and Novell Administration Problem, determination for
for Ocwen Internal Applications, Windows (95 thru XP), and Microsoft Office.
• Providing telephone support for Frequently Asked Questions Effective escalation and follow-up with trouble tickets.
• Co-ordination and follow-up MAC (Move, Add, Change) activities.

Key Functions:

• Ensure 100% resolution of escalations.
• Ensure accurate and timely response to user problems.
• Understand the urgency and accordingly prioritize issues.
• Understanding of the Ocwen IT environment.
• Understand the problem and escalate it to the correct 2nd Level of escalation.
____________________________________________________________________________________________________________________

Feb 2007 to Nov 2007

24x7 Learning Solutions Pvt. Ltd. (Bangalore): 24x7 Learning Solutions in one of the leading Enterprise Application development company in E-learning domain.
Designation: Technical Support Executive.

Roles and Responsibilities:

• Troubleshooting of technical issues, this involved debugging application errors, ASP and SQL programming.
• Interacting with clients to understand their requirements and customization required in LMS.
• As a Technical Support Executive, I have successfully handled clients like, Mind Tree, Caritor, Honeywell, 247 Customer, ICICI First Source, Infosys BPO and Dell. Etc

Jan 2005- Feb 2007

Rhombus Technologies Pvt. Ltd (Mumbai)
Designation: Technical Support Engineer

Roles and Responsibilities:

• Designing and maintaining networks (LAN/WAN) using switches, hub, Audio Codes.
• Monitoring and maintaining all networking line set up.
• Dialer Management to maintain proper flow of calls and pacing using Aspect Ensemble Pro 5.2 (Concerto) and assigning appropriate number of channels to each campaign.
• Handling technical issues/service request and co-ordination of the same with Aspect support.( Ensemble-Aspect)
• Preparing Dialer Strategy according to the Campaign requirement.
• Collecting, compiling and generating daily reports (by end of each campaign) using various SQL queries.

Project Assigned:
• Five 9 administrator Software
• C.R.M Software (Telesynergy) (Java Platform) Automated Call Distribution (A.C.D) (Dialer
Configuration)
• Concerto (Ensemble-Aspect)

Key Functions

• Handling, Software and LAN settings.
• Handling Switches, Proxy Server. (D-link Switch)
• Handling Firewall. (Fortinet)
• Installation, troubleshooting and administration of Win98/WinXP, win2000 server.
• Creating FTP and uploading files to FTP server.
• Configuration of Email Devices like Microsoft Outlook, Outlook express.
• Taking data backup.
• Creating user and giving rights.
• Preparing Customized Reports using Data views & SQL Server.
• Installation & setup of LAN.
• Installations of various Operating systems, Software’s

TECHNICAL SKILLS

Networking: TCP/ IP, LAN, FTP
Hardware: HP Servers, desktops, Printers, Peripherals, Switches
Database Server: MSSQL
Operating Systems: Windows NT/98/ XP/2000/2003 Server.

PERSONAL DETAILS

Date of Birth : 21st May 1984
Sex : Male
Nationality : Indian
Marital Status : Single
Passport :
Languages Known : English, Hindi, Marathi, Oriya.

[rajesh andiyath]

Hi,

I have more than 10 years experience
in Sales support and can gauge the customer
needs very quickly.

So please let me have the opportunity to
be employed and of service to my customers

Cheers

Rajesh Andiyath

[merrygrace suarez]

Hi. I'm willing to work in dubai as a call center agent. Pls e-mail me. merigreys_26@yahoo.com. tnx.

[rashmi thapa]

i want to explore the IT world.

[Zavad P Moosa]

I would love to work in Dubai for any process because I am a kind of person who can deliver excellent customer service to any type of customers.I would also think that it is my own company so you can imagine the responsibility and dedication that I am going to contribute towards the company that I am working with.

[liezel dimayuga]

willing to work in a call center in dubai.. pls feel free to email me at: ice_beybi@yahoo.com

[Venjie Fermil]

hi my name is venjie fermil, currently working in a Call Center here in manila. willing to apply in a call center in dubai. email me at venjiefermil2008@yahoo.com ..you can contact me at 639092173845...

[vikas bhatt]

Hi. I would like to apply in your company. I have been working in a call center here in the Mumbai for 6 years

[vikas bhatt]

Sanman Hsg Scty, Flat # 9406, 240-B
Kannamwar Nagar – 2,
Vikhroli (East),
Mumbai – 400 083.
Mobile No: 9702428666
Vikas C. Bhatt

PERSONAL PROFILE

Date of Birth : 31st December 1979

Marital Status : Married

Nationality : Indian

Father’s Name : Chandra Ballabh Bhatt

EDUCATIONAL QUALIFICATION

1 1995 – S.S.C. from Vidyamandir High School

2 1997 – H.S.C. from Vikas Jr. College

COMMERCIAL QUALIFICATION

1 Familiar with Windows, Ms-Office & Internet.

JOB OBECTIVE

1 To advance upward in the management echelon.

2 To perform to my maximum potential and make myself important to the
Organization, I serve.

3 To learn in every walk of life.

WORK EXPERIENCE:

From April 2007 till date eClinicalWorks Pvt Ltd
Working as a software Specialist for electronic medical records

From October 2005 to March 2007 K2 SOLUTIONS PVT. LTD.
Worked As a Sr.Customer Care Executive (American Housing Loans)

From March 2005 to September 2005 Worked with Adventity, Thane
As Sr.CSR – Project Work (Dish Network)

From May 2004 to March 2005 Worked with Silgate Solutions as CRE
(Project Worked – UK – Mortgage
US – WebXites, T – Mobile
Canada - Bell, Rogers)

From December 2003 to April 2004 Worked with TLC GROUP
(Work for Reneissance Loyalty Programme)

LINGUISTIC SKILLS

1 To read, write and speak English, Hindi & Marathi.

HOBBIES & INTERSTS

2 Listening Music and Sports

Place: Mumbai

Date:

(VIKAS C. BHATT)

[ANNIE CARBONEL]

Good Day!

I am interested to apply for Customer Care position. I would appreciate it if you can send me an email of your company profile, compensation, benefits, and procedures of application. I am in the Philippines currently working as Customer Service Representative at one of the BPO centers.
You may send your reply thru anne_yumi@yahoo.com
Thank you.

Regards,
Annie

[naty sotelo]

It's a good news having a newly opened call center in Dubai.I have plans of applying this coming year,I have been working as a customer service representative in a financial account for almost 2 years.I am interested in applying in your company and willing to undergo training. More power my cp number is 09192253878

[dianne lou morales]

hi this is dianne lou morales,i posted my info and i am willing to work in dubai..i hope you find time to view my resume

San Agustin Sapang Bayu Lubao, Pampanga
Mobile No. : 09267050497
E-mail address : charmed_lady_19@yahoo.com

To work in a company where I can maximize my personal and professional effectiveness, a company where I can reach my fullest potential.
EDUCATIONAL BACKGROUND
Tertiary :Technological University of the Philippines
Ayala blvd., Ermita, Manila
2002 - 2007
Course : Bachelor of Science in Computing major in
Information System
Secondary : Holy Cross Institute
Sta. Cruz Lubao, Pampanga
S.Y. 1997-2001
Primary : San Agustin Elementary School
San Agustin Lubao, Pampanga
S.Y. 1991-1997
PERSONAL DATA
Date of Birth : October 04, 1985
Place of Birth : Lubao, Pampanga
Civil Status : Single
Citizenship : Filipino
Height : 5’2”
Weight : 110 lbs.
Religion : Catholic
Father’s Name : William Morales
Occupation : NONE
Mother’s Name : Luz Morales
Occupation : House wife
TRAINING ATTENDED

• On The Job Training
Philippine Ports Authority
(editing and updating records, monitoring Records management system)
• APAC Customer Services Training
-Medical insurance (Anthem Blue Cross and Blue shield CO/NV)
(June 01, 2007-July 27, 2007)

SPECIAL SKILLS
• Competent in Computer Application Software such as Windows 95/98/XP, MS Excel, MS Powerpoint, MS Word and MS Access.
• Can work under minimum supervision
• Can deal with different kinds of people
• Can work on shifting schedules
• Equipped with knowledge about medical insurance
WORKING EXPERIENCE
• Customer Service Representative / Call Center Agent
Information Technology Customer Care Inc.
73 3rd flr. Rose Bldg. West Avenue Quezon City
Hire date: Oct.19, 2006-Jan.4, 2007
- Assisting clients to their accounts such as canceling their accounts and refunding of balance bill.
- Educating the clients about the on line business on how they can earn a profit on it
• Customer Service Representative / Call Center Agent
APAC Customer Services
Plaz@ C, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
Hire date: June 1, 2007- Present
-handles inbound calls for benefits, eligibility and claims status.
-attends to healthcare providers accros US w/ Anthem Blue Cross
and Blue Shield medical insurance company
-performs thorough online research regarding professional and
facility claims
-provides immediate solutions to customer complaints
-maintains outstanding customer service in order to make clients
stay longer in the business
-sending follow-up email correspondence and coordinates with
American on shore representatives

[Helen Palma]

Good Day!Iam currently working as a Call Center Agent here in the Philippines for 3 years as a Technical Support and Customer Service Representative for the leading telephone brand in US and Canada.I would like to apply for the possition needed in your good office.Iam very much willing to be trained for your accounts.Thank you

[erwin bautista nisperos]

Hi this is Erwin Bautista Nisperos willing to work in Dubai.I am a call center agent here in Manila for 2 years US & UK account and just want to apply at your company. I took my degree course at Central Luzon State University, BS in Education....

[PrincessB. dela Cuesta]

PRINCESS B. DELA CUESTA

# 265 Del Pilar Village, Ma-a Davao City
Contact no.: 09125030070
Email: princess_delacuesta@yahoo.com

Objectives:: To work competently in the job assigned to me applying the skills I possessed;
To put into practice what I am learning in the profession I chose.

PERSONAL INFORMATION:

Age: 20years old
Sex: Female
Status: Single
Weight: 47kg
Height: 5 feet
Birth date: October 21, 1988
Birthplace: Nabunturan, Davao Del Norte
Religion: Iglesia Ni Cristo
Citizenship: Filipino

EDUCATION:

Tertiary Level
3rd Level (Undergraduate)

2009 University of Southeastern Philippines Bachelor of Arts in English Major in
Obrero, Davao City Language

Secondary Level
March 2001 Daniel R. Aguinaldo National High School
Matina Aplaya, Davao City

Primary Level
March 2001 Matina Pangi Elementary School
Matina Pangi, Davao City

Special Skills and Interests:

Excellent interpersonal and communication skills.
Natural ability to work both alone or as part of a team.

Computer Literate

Fluent in English Language and had taken (1) one semester of Spanish Language during education

CHARACTER REFERENCES:

ROWENA NUERA
College Professor
Obrero Davao City

ZENAIDA G. CENOJAS
Elementary Teacher
Pangi Davao City

[Mohit]

mohit.thakur24@gmail.com, Manager, Amex, 9899270727

[ASHISH ROZARIO]

HI I ASHISH ROZARIO LIVING IN INDIA ,,,,I HAVE TOTAL EXPRIENCE OF CALL CENTER IN INDIA 4 YEAR 6 MONTH,,,,,LIKE TO APPLY IN DUBAI CALL CENTER ,,,,FOR TEAM LEADER POST,,,,IF U HAVE ANY VACANCI FOR ME PLEASE CONTACT 09832577095,,,,,I AM WAITIN FOR UR REPLY ,,,,,

[Jophel B. Bautista]

Hi my name is Jophel B. Bautista I would like to apply in your company. I have been working in a call center here in the Philippines for 5 years, 2 years as Quality Development Specialist/Quality Associates (QDS/QA) and 3 years as Customer Services Representative. You can contact me at (+63) 917 846 2324 or through my email: jophelbb@yahoo.com.

It will be a great opportunity to work for your call centre in Dubai. I look forward to hearing from you soon. Thank you!

[maria katrina nina dy]

I'm looking for a job and i would like to apply

[Joanna Rose Talingdan]

JOANNA ROSE D. TALINGDAN
Address: Lot1 Block 24A Park Spring Ville Brgy. San Antonio San Pedro, Laguna
Telephone: 02-4781070 Mobile: 0916-3195357
E-Mail: my_angelann@yahoo.com

CAREER OBJECTIVE

To work for a professional job related to this course, to be a part of an organization that offers opportunity for the advancement, recognition, and influence in such organization a challenging position that will utilize and develop my general skills.

WORK EXPERIENCE:

December 2005 – April 2008 Customer Service: – Direct Response (Sales)
– Yahoo(Billing/Ad Review)
Financial Service Representative:
–JP Morgan – Chase
–First National Bank Omaha (FNBO)
WEST Contact Services
Makati City, Philippines
Duties and Responsibilities:
•Answer Customer Service phone line and assist caller with their request.
•Refers applicants to appropriate agencies and departments for other necessary payments, clearances, inspections and approvals and reviews records of other agencies as needed.
•Promptly input all Customer Complaint information into the Complaint database and notify the appropriate personnel, per approved procedures.
•Foster strong and positive communications with all internal customers.
•Confidently speak to Customers.
•Communicate all Customer inquiries and issues to appropriate individuals.
•Perform other related duties as assigned, including special projects.
•Answers customer questions and resolves concerns/complaints by telephone.
•Explains and interprets rules, regulations and ordinances.
•Performs a variety of specialized clerical duties and other tasks related to the function of the office or department to which assigned.
SHORT TERM COURSE:
BASIC AUTOCAD
Informatics
11th Avenue Caloocan City

SKILLS:
MS Office, Internet Access

LANGUAGES KNOWN:
Filipino and English

EDUCATIONAL BACKGROUND:

TERTIARY:Bachelor in Computer Science
2002 – 2005 (Undergraduate)
AMA Computer College
Philippines

PERSONAL INFORMATION:

DATE OF BIRTH:16 June 1984
PLACE OF BIRTH :Lupon Davao Oriental
AGE:24
HEIGHT:5’4
NATIONALITY:Filipino
SEX:Female
MARITAL STATUS:Married
RELIGION:Catholic

[Lerio Britanico]

Hi. I would like to apply in your company. I have been working in a call center here in the Philippines for 3.1 years now as a Training and Operations Manager. You can contact me at (+63) 0919-299-5039 or through my email: bubulie815@yahoo.com. I look forward to hearing from you soon. Thank you!

[anne gallego]

Hi,this anne gallego,im willing to be a part of your industry,I'm very much interested to work in Dubai.I've been working at the call center industry here in the Philippines as technical support.
mobile#:+639287963475
email add:darl_orig@yahoo.com

[mufaddal]

i hve been working for call centres for past 3.8 yrs

[angelica perry]

I am currently working in a call center here in the Philippines for Outbound Calls. Experienced in creditcard acquisitions, business card application(cross-sell), Up-sell and business to business account like verizon and e-bridge. I am willing to travel and attend my interview to your HR office if possible. Hoping for your preferencial attention on this matter. 09064195084

[Lota ramos]

please contact me anytime. 09278826697. Lota