Dubai Opens New Call Center

Roads and Transports Authority announces launch of call center to enhance customer service

Dubai, United Arab Emirates -- Roads and Transport Authority has announced the launch of its call center that aims to significantly enhance customer service by providing broad-based customer services. The fully-equipped call center has been set up in partnership with Etisalat and will take customer calls on a 24/7 basis, offering a range of services pertaining to public transport, parking, fines, traffic congestions and maintenance.

The public can call the toll-free number 8009090 to avail information on bus services, bus routes and timings, bus station locations, smart cards for buses, boat transportation services, accidents and traffic congestions, parking services, maintenance of roads and traffic lights, fine payment and enquiry and working hours of departments within RTA.

"Creating a smooth and safe transport system for all lies at the core of RTA's objectives. Setting up this call center will perfectly complement our vision, as providing important information to the general public on matters related to public transport and traffic will significantly help them in planning their travel within Dubai. The call center will serve as a central point of contact for the public who wish to avail information from the RTA," said Dr.Aysha Al Busmait, Director of Marketing and Corporate Communications Department at RTA.

"Roads and Transport Authority is pleased to partner with Etisalat to set up our call center, which will operate round-the-clock to serve our customers. We will be launching se4rvices in phases, with the first phase catering to public transport and paid parking facilities," she added.

Mohamed Bamakhrama, General Manager, The Contact Centre, a Business Unit of Etisalat said, "We are happy to work with the RTA, to custom design a call center solution. Over the next few months, we will transform the service from a simple call centre to a sophisticated multimedia contact center, handling everything from simple inquiries to supporting online transactions."

In the second phase, the call center will provide detailed information on the services offered by RTA, such as documents required for applying for a service and instructions on forms to be filled. Details on traffic diversions, especially in the wake of the Dubai Metro project will also be provided to help road users in Dubai commute with the least inconvenience.

An advanced communication system has been developed by RTA's Strategy & Organizational Performance Department to enable effective communication between the call center and RTA. The department is also assuming responsibility for handling suggestions and complaints received from the public.

In the future the public will be able to receive information and response to their requests and queries through SMS, email, fax or via post.

Comments

[Mohit]

mohit.thakur24@gmail.com, Manager, Amex, 9899270727

[ASHISH ROZARIO]

HI I ASHISH ROZARIO LIVING IN INDIA ,,,,I HAVE TOTAL EXPRIENCE OF CALL CENTER IN INDIA 4 YEAR 6 MONTH,,,,,LIKE TO APPLY IN DUBAI CALL CENTER ,,,,FOR TEAM LEADER POST,,,,IF U HAVE ANY VACANCI FOR ME PLEASE CONTACT 09832577095,,,,,I AM WAITIN FOR UR REPLY ,,,,,

[Jophel B. Bautista]

Hi my name is Jophel B. Bautista I would like to apply in your company. I have been working in a call center here in the Philippines for 5 years, 2 years as Quality Development Specialist/Quality Associates (QDS/QA) and 3 years as Customer Services Representative. You can contact me at (+63) 917 846 2324 or through my email: jophelbb@yahoo.com.

It will be a great opportunity to work for your call centre in Dubai. I look forward to hearing from you soon. Thank you!

[maria katrina nina dy]

I'm looking for a job and i would like to apply

[Joanna Rose Talingdan]

JOANNA ROSE D. TALINGDAN
Address: Lot1 Block 24A Park Spring Ville Brgy. San Antonio San Pedro, Laguna
Telephone: 02-4781070 Mobile: 0916-3195357
E-Mail: my_angelann@yahoo.com

CAREER OBJECTIVE

To work for a professional job related to this course, to be a part of an organization that offers opportunity for the advancement, recognition, and influence in such organization a challenging position that will utilize and develop my general skills.

WORK EXPERIENCE:

December 2005 – April 2008 Customer Service: – Direct Response (Sales)
– Yahoo(Billing/Ad Review)
Financial Service Representative:
–JP Morgan – Chase
–First National Bank Omaha (FNBO)
WEST Contact Services
Makati City, Philippines
Duties and Responsibilities:
•Answer Customer Service phone line and assist caller with their request.
•Refers applicants to appropriate agencies and departments for other necessary payments, clearances, inspections and approvals and reviews records of other agencies as needed.
•Promptly input all Customer Complaint information into the Complaint database and notify the appropriate personnel, per approved procedures.
•Foster strong and positive communications with all internal customers.
•Confidently speak to Customers.
•Communicate all Customer inquiries and issues to appropriate individuals.
•Perform other related duties as assigned, including special projects.
•Answers customer questions and resolves concerns/complaints by telephone.
•Explains and interprets rules, regulations and ordinances.
•Performs a variety of specialized clerical duties and other tasks related to the function of the office or department to which assigned.
SHORT TERM COURSE:
BASIC AUTOCAD
Informatics
11th Avenue Caloocan City

SKILLS:
MS Office, Internet Access

LANGUAGES KNOWN:
Filipino and English

EDUCATIONAL BACKGROUND:

TERTIARY:Bachelor in Computer Science
2002 – 2005 (Undergraduate)
AMA Computer College
Philippines

PERSONAL INFORMATION:

DATE OF BIRTH:16 June 1984
PLACE OF BIRTH :Lupon Davao Oriental
AGE:24
HEIGHT:5’4
NATIONALITY:Filipino
SEX:Female
MARITAL STATUS:Married
RELIGION:Catholic

[Lerio Britanico]

Hi. I would like to apply in your company. I have been working in a call center here in the Philippines for 3.1 years now as a Training and Operations Manager. You can contact me at (+63) 0919-299-5039 or through my email: bubulie815@yahoo.com. I look forward to hearing from you soon. Thank you!

[anne gallego]

Hi,this anne gallego,im willing to be a part of your industry,I'm very much interested to work in Dubai.I've been working at the call center industry here in the Philippines as technical support.
mobile#:+639287963475
email add:darl_orig@yahoo.com

[mufaddal]

i hve been working for call centres for past 3.8 yrs

[angelica perry]

I am currently working in a call center here in the Philippines for Outbound Calls. Experienced in creditcard acquisitions, business card application(cross-sell), Up-sell and business to business account like verizon and e-bridge. I am willing to travel and attend my interview to your HR office if possible. Hoping for your preferencial attention on this matter. 09064195084

[Lota ramos]

please contact me anytime. 09278826697. Lota

[vijendra kamble]

I am looking for job you can contact me on my email id

[ian]

im ian of nueva ecija,, currently working in a call cente here in philippines,, (U.S. Account) interested to work in dubai!! and would love to be a part of your company! wish to hear from you soon!! +639275561686

[chuckie dumalo]

hi, my friend and i are interested in pursuing our application with your company, we are currently working in a call center here in the Philippines, kindly email us....thanks

[BABA SAHIB PATIL]

CURRICULUM VITAE
Baba Sahib Patil : Mobile: 9099027877
.


OBJECTIVE
To strive for excellence while overcoming challenges and to grow as a professional acquiring new skills and broader strategic vision and prefer sincerity at work to opportunism.
WORK EXPERIENCE


WIPRO BPO SOLUTIONS Ltd Delhi . May 2002 – Sep 2006
Growing with Wipro BPO, formerly known as Wipro Spectra mind, a COPC-certified International Call Center and the largest third Party offshore BPO Organizations in India, from May 27th of 2002.
Designation: Team Leader-Operations / March 2005
JOB PROFILE

• Responsible for leading a team of 18-20 FTE’s, in a multi-skilled inbound customer care environment, providing Customer Support as per SLA within set time frames & to also monitor adherence to SLA, Terms of Service and display right standards of Customer Satisfaction practices by staying focused on numbers and delivering on productivity indices within set timelines.
• Analysis of reports including process dashboards, team performance reports and initiating appropriate action plans.
• Providing situational leadership at team level
• Monitor Schedule Adherence of the Associates, Service escalated calls; Assess customers support needs and Advise leadership team of issues negatively impacting service levels.
• Have worked extensively on Call Monitoring software like Call Monitoring System, Nice Call Recording System and Manpower planning / management applications.
• To generate and collate MIS Reports, both Internal and Client Based.
• To conduct Performance Appraisals and Perform Administrative duties related to Pay and Allowances, Transport issues, Roster planning, Incentive policies, Reward and Recognition Practices, etc.
ADDITIONAL INITTIATIVES

• Have been involved in Client Interaction Meetings and Conference calls to discuss Operational and Productivity Standards and Practices. Been working as a Communication SPOC at enterprise level managing Reward and Recognition programmes for queues, also working as a direct link to Communications HQ in US keeping all process heads and others well informed about updates.
• Responsible for Adherence to Call Quality Standards through Call Calibration and Conducting Feedback Sessions in form of IPS (Interactive Parallel Sessions), PSM (Professional Success Meetings), and RS (Remote Sessions)
• Have worked on Training-specific gap areas / lacunae and customize modules / sessions to bring up Productivity/Performance standards.
• Held training programs / outlier management programs to optimize performance.
• Commended by Vice-President (Operations) for overall support to Training & Batch Management during ramp-up phase.
• Currently, working on a Long Term retention initiative at Process Level using Six-sigma methodology to reduce variance between Internal & Client Audits.
• Involved in Business Continuity Plan with the Infrastructure and Transport Team and received a letter of appreciation for the same by VP- Infrastructure. This involved Emergency Response Inspection, BCP Documentation for the Infrastructure Department.
• Have been awarded with couple of certificates of appreciation so far.


INFOSYS BPO PUNE – Sep 2007 to Sep 2008 .
Designation – Team Leader / Team Manager .

Job Profile :

 Here at Infosys I am working for British telecom process, it is a non voice process which supports voice processes in terms of working as per notes pasted by the voice processes of BT .
 I have a team span of 50 advisors , whose main work revolves around working on cases , making necessary changes to the members account while maintaining SLA’s
 As a part of the process I am involved in various additional responsibilities such as bottom quartile management, where in we identify poor performers within the teams and align them for training as per needs.
 I am also a part of the EWI team , where in we work towards identifying advisors who intend to leave the organization , either because they not satisfied working for us , and many other reasons ( Early warning indicator ) , this is a weekly task . We have seen drastic improvement in terms of retaining advisors since we implemented this team. What we basically do here is work on the career development plan for a particular individual, and ensure he/ she is not looking for short term gain / growth within the organization.
 Have been working as the Duty manager for at least 3 days in a week as per the duty manager roster , where in we stay in touch with our Uk counter part in terms of any updates , in terms of managing the queues ( As we have many queues that we work on ) . Managing the process efficiency (Cases per advisor) productivity , quality and mins per order on an hourly basis is maintained and a Duty manager report is sent across to all managers .
 I have also been a part of the recruitment team where in we conduct interviews for advisors , when advised by the Hr team .
 Also involved in conducting interviews , group discussions for internal IJP’s for Team coaches and SME’s .
 Have been working on process improvement projects / and implementation.
 Have conducted reward and recognition programmes based on monthly PMI published by the MIS team .
 Have been acknowledged by my AVP for additional initiatives taken.

INFO SOLUTIONS
Designation – Center Manager.

It is a UK owned offshore multimedia contact center. It was established to offer a wide range of services that cover all aspects of your outsourced requirements, from voice based to non-voice based services, including tele and email marketing, consumer surveys and lead generation.

We provide all kinds of front and back office support including telemarketing, market research, consumer lifestyle surveys, inbound customer service and helpdesk, web development and other related tasks.
As a leading Business Process Outsourcing company, we are uniquely qualified to provide the highest level of customer satisfaction possible . Details of our services managed by me .
• Telemarketing
• Lead Generation
• Marketing
• Campaign Management
• Web Based Services

I am responsible for handling and managing around 150 plus employees.
• Direct interaction with superiors in UK.
• Quality improvement
• Target management / Goal setting.
• People management
• Bottom quartile management .
• Appraisals / Reward and recognition / Incentives
• Employee retention
• Hiring – Advisor’s, TL’s and AM’s and other staff.

EXTRA SKILLS: Well versed with Windows Operating System, MS Word, MS Excel, MS PowerPoint, and savvy with various work-related operational tools and software’s.
QUALIFICATION:
• BA. In Hospitality Management from Robert Gordon University Scotland.

• Diploma in Hotel Management from Institute of Advanced Management Salt Lake city Kolkata.

• Diploma in American Hotel and Motel Association (AHAMA).


PERSONAL DETAILS:
• Marital status: Single.
• Nationality Indian
• Age 26 years


LANGUAGES KNOWN - English, Hindi, Bengali, Nepali, Kannada, Marathi, Dzongkha and French elementary.





Date:
Place:

[Ashraf A Mulla]

Ashraf Mulla
C-40, Bramha Estate
Near Jyoti Hotel
Kondhwa,
Pune – 411048.
Mobile # 9049981056
E Mail: ashrafmulla@ymail.com.

Career Objective:
Leveraging existing skills, knowledge and best practices to provide excellent performance, while continuously striving to learn and develop, leading teams towards meaningful contributions, exceeding customer expectations and building a challenging work environment that inspires and motivates.

Executive Summary:
A total of more than 3 years and above of extensive experience.

Areas of Expertise:
• Strong people management skills
• Ability to adapt and work in a variety of environment
• Committed and dedicated worker with a strong sense of loyalty
• Ability to motivate and build commitment within my team
• Multitasking skills for managing various responsibilities
• Work well with different management styles and different types of individuals
• Can lead and guide individuals towards continuous process improvement

WORK EXPERIENCE

Wns Global Services.
Duration : Since 14th July 2007 – Till date.
Process : Travelocity.
Designation : Front Line Agent.

Job Profile :Handling A to Z Airlines Calls.

 Booking Reservations
 Schedule Change
 Frequent Flyer
 Baggage Information
 Adding Lap Infant
 Meal Request
 Changes in Reservation
 Seat Booking
 Guidance on check in and Boarding Pass
 Knowledge of Working on Sabre.
 And Handling Car and Hotel reservation as well.

Andromeda Marketing Pvt Ltd
Tenure : Since July 2006 – 10th January 2007
Designation : Team Leader
(Idea Prepaid M& G Process)

Job Profile: Team Leader Operation

Team Performance
Daily performance analysis
Daily feedback to the CSE about their performance
New CSE call audits 3 Calls in a week
Crosscheck with the Team member with quiz or verbal crosscheck of latest updates
Regular updation of New product updates to the Team
Co-ordination with client / Team Heads
Floor observation, concern to be communicated regularly for faster resolution
Ana lasing root cause.
Build & maintain healthy relation with HR & Tech executive

Generating and consolidation of Daily reports,
Analysis on floor feedback of Types of calls received which are increasing the AHT
Ensuring the VOC back up for future reference
Understand the refresher Training requirements
Motivation and Initiative
Ensuring high motivation levels through regular Team meet
Initiatives for monthly, Weekly events
Conducted the educative session related or Non related to the Product
Initiatives to learn all the responsibilities in the call center
Always creative and introducing new ideas for better productivity

Company :IBM Daksh
Duration : 16th Dec2005 – 30th June 2006
Process : Airtel prepaid process
Designation : Customer care executive
(Additional Information) was promoted as a floor walker before leaving the company.

Company : Pagepoint services.
Duration : 1 Year,3months.
Process : Airtel prepaid process
Designation : Sr .Customer care executive
(Additional Information) was promoted as a Sr .Customer care executive after completion
Of 1 year.

Skills : Office-Ms World, MS Excel, Power point.

Education Fact file:

1. Bachelor of Commerce, University of Pune
2. Schooling: SSPMS High School, Pune.

Activities & Interests:

• Sports: Volleyball, Basketball and .Cricket.
• Traveling: Very fond of driving and traveling by road.
• Music and Movies: Listening to Music and Watching Movies.

Ashraf Mulla
+91-9049981056

[Shumaila]

It will be a great opportunity to work for your call centre in Dubai and I have 3 years experience of working in Pakistan's leading mobile services company as CSR.

[sheldon]

phnenbr 9833974219
callcre exp: 1.8months
graphic designer: 4yrs

[sheldon]

i would be glad to be a part of this industry
personal skills
wrked as a graphivc designer for 4yrs..
also 1.8yrs of experience in callcentre.

[Junaid khan]

Hi, I am willing to be apart this call centre and i also have one year experience of working in two different call centre with two different campaigns of australia and canada.
Contact 923333412519

[Junaid khan]

I am willing to be apart this call centre and i also have one year experience of working in two different call centre with two different campaigns of australia and canada

[Mohamed Imtiyaz]

I am having an experience worked as a customer support service for tier3 looking for a decent salary in dubai call center..having an experience of 2 years..6 months as a customer support engineer and 18 months as a windows administrator in Accenture at bangalore..

For more details contact my no:09986680228
for my email id:-imtiyazsoni@gmail.com

Below is my Resume..

Curriculum Vitae

MOHAMED IMTIYAZ

s/O Mohamed Yousuf
Haji yousu manzil
Bapuji nagar 4tth cross
Shimoga- 577201 e-mail :imtiyaz_soni@yahoo.com

Ph (res) : 08182-223283
Mobile:91-9986680228

Objective Seeking a position to utilize my skills and abilities in the IT industry in networking field.
Education Qualification
Graduation in:
Bachelor of Commerce
In Acharya Tulsi National College of Commerce
Kuvempu university, shimoga, Karnataka, India.

Semester Percentage of Marks (%)
1 53.16
2 56.00
3 63.16
4 57.83
5 66.17
6 62.17
Aggregate of last two sem: 64.17%

2nd Year Pre-University, 59.84%
sacred heart college ,shimoga karnataka

SSLC Examination, 59.84%
sri ayyappa high school,shimoga,karnataka
Year of
Completion
May
2006

April
2002

March 2000
Additional
Qualification Completed MCSE, CCNA and Red Hat Linux in JETKING, Basavanagudi.
 Cit course at NIIT[C, C++, LINUX]
 Smart Start Course at SSI[HTML,DHTML,ORACLE,V.B,SQLSERVER]

Certification
Microsoft Certified System Administrator(MCSA)

291-Implementing, Managing, and Maintaining a Microsoft Windows Server Network Infrastructure
290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
284 Implementing and Managing Microsoft Exchange Server 2003
270 Installing, Configuring, and Administering Microsoft® Windows® XP Professional.

• Completed CCNA Certification on 9th June 2008.
• Completed ITIL V3 Foundation Certification.

Personal skills

Comprehensive problem solving abilities, Ability to deal with people diplomatically,
 Willingness to learn, Team facilitator.
 Having an ideology of Professional Ethics.

Technical
Ski

MCSE:
 Configuring and implementing LAN.
 Crimping and connecting Network Cards.
 Installing and Configuring WIN 2003 server n WIN XP.
 Device Drivers Installation, Updating and Uninstallation.
 Configuring Backup and Restore.
 Configuring Recovery Console and Restore.
 Configuration Local and Network Printer.
 Configuring DNS, DHCP, IIS, ICS, RADIUS server.
 Configuring Remote Access, VPN, Routing, NAT, ICF.
 Installing and Configuring ADS.
 Installing and Configuring Certificate Service.

• Worked on Rational Tools Such as Clearcase,Clearquest and Reqpro.

Experience and Rewards:- • Worked as a Customer Support Engineer in SYS Solution for 6months(12/5/2006 to 31/10/2006).
• Worked as Associate software engineer in accenture under payroll of CRUX consultancy(Mentioned as infrastructure agent in offer letter)(19-3-2007 to 24-01-2008).
• Working in accenture as Associate software engineer on IBM Tool that is ClearCase as windows Administrator(25/01/2008 to 01-10-2008).

Rewards:
• Got 150 points in accenture for completing the CIO project on timeline.
• Got 350 points for extending the time and completing the client requirement for project.
Areas of
Interest
. working with linux, window and Computer Networking.
• Working on the Rational Tools such as clearcase ,clearquest and reqpro.
• Working on PPM (Project planning and Management)

Personal Details Father’s Name – Mohamed Yousuf
Gender – Male
Date of Birth – 05/09/1984
Languages Known :
Kannada, English, Hindi
Nationality : Indian Permanent Address :
S/o Mohamed yousuf Bapuji
Nagar 4th Cross.
Shimoga-577201
Declaration I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

(MOHAMED IMTIYAZ)

[Mohamed Imtiyaz]

I am having an experience worked as a customer support service for tier3 looking for a decent salary in dubai call center..having an experience of 2 years..6 months as a customer support engineer and 18 months as a windows administrator in Accenture at bangalore..

For more details contact my no:09986680228
for my email id:-imtiyazsoni@gmail.com

[Hussain Kachwala]

hi my name is hussain ,,,im interested in wrkin in ur call center in dubai...
i have got a experience for 4 years in call centers in India
+919890581949

[Guillermo D. Tagaza III]

Good Day!

My name is Guiller D. Tagaza III, 29 yrs old and currently employed in a call center business now. (US account: first was Retention for Internet Provider Company. Now in Collection/ Financial Account

Im interested to be part of your newly opened account and will be willing to undergo training anytime.

pls contact me at +639273139696 or to my email.

Thanks! hope to hear from you soon.

[Charlie Barcelona]

Hi my name is Charlie Barcelona and it is indeed my dream to work in Dubai. I would like to ba a part of your company and Iam currently working in one of the most prestigious call center here in Manila. And I believe that I could make a difference in your company Pls contact me at 639204880352