Dubai Opens New Call Center

Roads and Transports Authority announces launch of call center to enhance customer service

Dubai, United Arab Emirates -- Roads and Transport Authority has announced the launch of its call center that aims to significantly enhance customer service by providing broad-based customer services. The fully-equipped call center has been set up in partnership with Etisalat and will take customer calls on a 24/7 basis, offering a range of services pertaining to public transport, parking, fines, traffic congestions and maintenance.

The public can call the toll-free number 8009090 to avail information on bus services, bus routes and timings, bus station locations, smart cards for buses, boat transportation services, accidents and traffic congestions, parking services, maintenance of roads and traffic lights, fine payment and enquiry and working hours of departments within RTA.

"Creating a smooth and safe transport system for all lies at the core of RTA's objectives. Setting up this call center will perfectly complement our vision, as providing important information to the general public on matters related to public transport and traffic will significantly help them in planning their travel within Dubai. The call center will serve as a central point of contact for the public who wish to avail information from the RTA," said Dr.Aysha Al Busmait, Director of Marketing and Corporate Communications Department at RTA.

"Roads and Transport Authority is pleased to partner with Etisalat to set up our call center, which will operate round-the-clock to serve our customers. We will be launching se4rvices in phases, with the first phase catering to public transport and paid parking facilities," she added.

Mohamed Bamakhrama, General Manager, The Contact Centre, a Business Unit of Etisalat said, "We are happy to work with the RTA, to custom design a call center solution. Over the next few months, we will transform the service from a simple call centre to a sophisticated multimedia contact center, handling everything from simple inquiries to supporting online transactions."

In the second phase, the call center will provide detailed information on the services offered by RTA, such as documents required for applying for a service and instructions on forms to be filled. Details on traffic diversions, especially in the wake of the Dubai Metro project will also be provided to help road users in Dubai commute with the least inconvenience.

An advanced communication system has been developed by RTA's Strategy & Organizational Performance Department to enable effective communication between the call center and RTA. The department is also assuming responsibility for handling suggestions and complaints received from the public.

In the future the public will be able to receive information and response to their requests and queries through SMS, email, fax or via post.

Comments

[alfe sy ambalong]

i'm interested to work as a call center agents in your company pls consider my application had lots of call center experience i have residencevisa in dubai
attach is my resume

ALFE SY AMBALONG
Mobile number: +971509481347
Address: Unit 1101 Aljabir bldg Al Nadah, Qusais Dubai UAE
Email address: yenn_sy@yahoo.com
Holder of residence visa

JOB EXPERIENCES:

IBM DAKSH BUSINESS PROCESS PHILS INC.
Date Hired: May 28,2007- August 2008
Position: Senior Customer Care Specialist ( Band 4)

Duties and responsibilities:
1. Take responsibilities of all calls of a financial account ( Citibank)
2. Receive incoming calls of international clients who had accounts with Citibank.
3. Answer all inquiries of the clients regarding their accounts with Citibank savings and checking accounts.
4. Process all the request of the clients like ordering checks, transferring funds to their accounts and to other accounts.
5. Inform/ updates the clients regarding the banks new products and services.
6. Make sales like inviting the client to open another accounts and to avail of the extra services that the bank can offer.
7. Provide quality customer care beyond clients expectations.
8. Submit reports to my supervisor every week regarding clients feedback and concerns.
9. Make plans, suggest, contribute to team regarding quality and performance improvement.

Achievements:

1. Straight Platinum performance for 9 months
2. Promoted as Senior Customer Care Specialist
3. Promoted to Band 4

Reason for leaving with the company: Need to reside in Dubai as sponsored for Husband’s Visa.

VISION X PHILIPPINES:
Date Hired: February 1, 2006 – April 2007
Position: Customer Care Specialist/call center agent

1. Take responsibilities of all calls of a telecommunication account ( AT&T)
2. Receive incoming calls of international clients who had accounts with AT&T company.
3. Answer all inquiries regarding concern with their telephone lines, record reports of clients who experiences problem with the services.
4. Process all procedures requested by the clients.
5. Offer products and services of the AT&T company and make sure you make sales at every end of the calls but leave the client with a smile and satisfied.

PHILAM PLANS
Date Hired: January 2005 – January of 2006
Position: telesales manager

Duties and Responsibilities:

1. Handles the telemarketing dept
2. Make sure that the operation maintains a good production.
3. Make sure that the sales team will be making sales

PRUDENTIAL PLANS
Date Hired: august of 2003 – December 2004
Position: Operation Manager

Duties and Responsibilities:

4. Handles the telemarketing dept
5. Make sure that the operation maintains a good production.
6. Make sure that the sales team will be making sales

PERMANENT PLANS
Date Hired: May 2000 - July of 2003
Position: Operation Manager

Duties and Responsibilities:

7. Handles the telemarketing dept
8. Make sure that the operation maintains a good production.
9. Make sure that the sales team will be making sales

LIVE CUSTOMER CARE PHILIPPINES
Date hired: March 1998 – April 2000
Postion: Customer care specialist ( March – may)
Position: account manager ( may -1998 – april 2000

Duties and responsibilities:
1. Handles the operation and motivate the agents
2. Make sure that the agents perform well and be productive.
3. Submit report to the superior, weekly and monthly.

1. Achievement: Promoted as supervisor after 3 months
2. promoted as account manager after 5 months

BERKELEY INTERNATIONAL
Date Hired: February 1997 – February 1998
Position: Sales consultant

Duties and responsibilities:
1. Promote companies products and services
2. A sale in every client

ISLACOM ( ISLA COMMUNICATION COMPANY)
Date hired: February 1994 – December 1996
Position: Customer care specialist ( February – april 1994)
Position: Supervisor: April 1994 – December 1996

Duties and responsibilities:
1. Monitor agents on their performance
2. Motivates the agents to perform well, improve production.
3. Monitor attendance and provide commendations/ sanctions if needed
4. Monitor the whole operations

EDUCATIONAL BACKGROUND

Primary: Stella Maris College ( 1978 – 1984)

Secondary: Stella Maris College ( 1984- 1988)

TERTIARY/College : Misamis University ( 1988 – 1992)
Bachelor of science in Nursing

REFERENCES:

1. Jennifer torres Cortez
Singapore airlines cargo division sales and operation asst.
Mobile number: +971502743792
2. Alvin Capili
Emirates Groupsec quality and assurance
Mobile number: +971503762147
3. Balbino Ambalong
Dubai police ambulance dept
Mobile number: +971508032458

[Emma]

I'm Emma from Cebu City Philippines. To work in Dubai is one of my dreams and I would love to become a part of your company. I've been in the call center industry for almost three years. I've worked as customer service representative for 2 accounts, technical support agent for at&t, reservations specialist for a U.S. based airline company and a loan specialist for a U.S. based federal lending company as well. If by chance you will find my profile interesting, you can keep in touch with me through my cellphone number 09092784793.

[Marjorie Gutilban-Enriquez]

Hello, im currently working in a call center here in Phils. for about 2 years now and would love to move or transfer there in DUBAI...Please consider me...Wish to here from you soon...my no. is 0920-8696834...thank you..

[Reichart Balan]

Hi! I am also interested to be part of your company..I am currently working in a callcenter here in the Philippines. Just send me an email. tanks

[Jeremy Cortez]

hi! im also from the philippines and i was a assistant team leader in one of the biggest call centers there in our country.. like them i am also interested in working in a call center here in dubai. you can contact me at +971501986671 and my email is jb_cortez09@yahoo.com

[Jay ar]

I was a call center trainer in one of the call centers in the Philippines and I am here in Abu Dhabi on a visit visa status. If you can please consider for a T&D post that would be great. My contact number here in UAE is 0556162003.

[Zen]

Hi! I'm Zen from Philippines. I've been working in a call center industry for over 3 years and I would like to be a part of call centers in Dubai. Please contact me @09217862286 or please email me: zen_babybet20@yahoo.com. Thanks a lot and have a nive day!

[Shah Von Osorio]

Good Day! I've just read your call center news and I'm interested to be part of the growing call center in Dubai. Before leaving the Philippines,I was a previous call center agent in Teleperformance Bacolod for 1yr and 6mos handling U.S./AUSTRALIAN & NEW ZEALAND CLIENTS under MOTOROLA ACCOUNT. Currently, I'm employed in TGI Fridays in Crown Plaza Dubai as a team member. I wish that i could be part of your great call center team too. I want to expore new environment & share my experience & knowledge in providing EXCELLENT CUSTOMER SERVICE. Hope to hear from you soon.

[Rudolph M. Uy]

I am currently working in one of the biggest call center in the philippines. I would like to have the opportunity to work in Dubai in the same field of Customer Service. I have been in the business for almost 4 years so what i can offer you is my knowledge in handling different kinds of customer's concern, provide world class service and customer satisfaction. I value this job and i would appreciate it if you'll give me the chance to work in your company. Thank you and more power.

[roxanne o. garduque]

i'm presently working as a waitress in one of the golf course here in dubai but before i left the phils. i was a call center representative in baguio. and i miss my call center job. if given the chance to work in your company, i would gladly appreciate it. thank you so much.

[Juliet Labiano]

I want to express my interest in working in your company.Im a psychology graduate and working in the customer's relations department of Capital One, a credit card account Company of the United States based here in the Philippines.I am most willing to undergo training to enhace my knowledge for the betterment of the company and self growth.My contact number is +639166539511.

[kinji]

Good day

I am looking forward to be part of your company.

I am currently working as a Customer Service representatve in one of the best call center here in Phillipenes. My broad experience for almost 2 years as customer service representative equipped me with all the knowledge in handling calls and tools toward responsibility, flexibility to multi-task duties, and quick implementation of standard skills on customer relations and creative selling.

I am willing to be trained and can assure you of honest and efficient service at all.

sky_jeans@yahoo.com

[kinji]

Good day

I am looking forward to be part of your company.

I am currently working as a Customer Service representatve in one of the best call center here in Phillipenes. My broad experience for almost 2 years as customer service representative equipped me with all the knowledge in handling calls and tools toward responsibility, flexibility to multi-task duties, and quick implementation of standard skills on customer relations and creative selling.

I am willing to be trained and can assure you of honest and efficient service at all.

[karen ann dulla]

I graduated as Bachelor in Elementary Education Major in Communication Arts in English. I have a lot of experience in call center in the Philippines, I'm here right now in Dubai.
Hoping that you giving me an opportunity to apply in one of prestigious company in UAE.

[Jeus]

Congratulations to the newly opened call center!

I am looking forward to be part of your company...

I would love to share the knowledge and skills that I have learned in my 4 years experience in the call center industry.

[DORIS Q. FERNANDEZ]

Hi there. Im willing to be a part of your company as a call center representative. I've been working in a call center for almost 3 years. I believe that i have the capability to be an asset to your company. Im willing to undergo training. Hope you can give me information in how to apply. My contact info: 09205892872/doris_mq@yahoo.com

[Grace]

Sir/Ma'am
Good day! I am Grace, 23 years of age and I had a 1 year experience working as bilingual agent(english and spanish) at one of the offshore call centers here in the Philippines. I just resigned because I am looking forward working abroad. I am willing to share my gained knowledge and personal development to your good company if given the chance to work with.
Hoping for your consideration.
Thank you and more power

Your's truly
Grace

[Seven Taneo]

HI!MY NAME IS SEVEN IM WORKING NOW HERE IN THE PHILIPPINES AS A CALL CENTER AGENT FOR ALMOST 3 YEARS AND IM LOOKING FORWARD TO BE PART OF YOUR COMPANY THERE IN DUBAI.MOST OF THE CENTERS THAT I'VE BEEN ARE OUTBOUND COMPANY..HOPE THAT YOU CAN GIVE A INFORMATION HOW TO APPLY IN YOUR COMPANY HERES MY CONTACT INFO:09184688466/seventaneo@yahoo.com

thanks
Seven Taneo

[felis marie asuncion]

hi,im felis marie a 24 years old a graduate od bachelor of science in Pharmacy...currently im Working in a call center...i was one of the agents that wanted to have more,,,its true that everytime ther is a compitition,,,currently our account is less one year and the rump up is good...we have an good customer connect and clients are asking for more agents...i do beleive that being a call center agent is one of the most helpful job for most of the yung people in the country,,,its one the most highest paid work as of the present...and call center agent has to work at night that the most challenging part of it...
when everybody is asleep u are awake working your bones out....IM PROUD TO BE A CALL CENTER AGENT....

[fe judinae sabado]

hi!im 22 years old and ive been working in a top call center here in the philippines since july 2007. im interested to be a part of your call center and im very much willing to undergo trainings. I believe that I have the capability to be an asset of your company since I have the efficiency, flexibility and hardwork. Looking forward to your reply. +639212664678 is my number. Thanks! (eaniduj08@yahoo.com)

[menchie buenviaje]

A pleasant day for you. It is really a pleasure to work with your company. I've been in a call center for almost 2 years and right now, I am currently employed as Account Manager in one of the top contact centers here in Philippines and I want to grow more and I do believe that working with you there and sharing my capabilities will enhance me as a person. I am very much willing to go under training. Hope that I will receive a message from you. Thank you and have a nice day!

[Jerome Montanez Jr.]

Hi, My name is Jerome Montanez Jr, and currently working in one of the TOP three(3) Business Process Outsourcing here in the Philippines. I've been exposed in the Customer Service for the last 4 years. I am intrested to work with your company. Looking forward for a better future in your company, where I can share my best practices. Hope to hear from you soon. Thank you . Kindly send me an email for more details. Thank you.

[Samejane Velarde]

Good Day. I am Samejane and I have worked as a Call Center Agentin the Philippines. I am very much willing to apply in your company.

[Meraly Najera]

Sir,
I am Meraly Najera from the Philippines. I am 33 years old and have been an English teacher for almost ten years. I am very interested to work as a call center agent in your company, although I have no experience in the job I am vbery willing to be trained and I know that my experience as a teacher for several years is a great help for me to do my job. Thanx, my mobile number is 09276940005.Please consider me for the job .

[Samina]

I want to work in your facility as an call center agent.I was working in Dubai RTA(Salik DEPARTMENT)as a call agent.Its will be pleasure if again i work as a call agent.....