Call Center News

ACS Wins Multi-Million Dollar IT Outsourcing Contract With Burger King

DALLAS, TX -- March 27, 2006 -- Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded a multi-million dollar information technology outsourcing (ITO) contract with Burger King Corporation, a global leader in the restaurant industry.

Dell Plans to Double Call Center Workforce in Pasay City, Philippines

Manila, Philippines - Dell Inc plans to create 700 more jobs at its newly opened customer contact center in the Philippines, doubling projected employment to about 1,400 people, chairman Michael Dell announced here.

'We are very pleased with the talents that we've found here,' Dell said as he, together with President Gloria Arroyo, led the opening ceremonies at the soon-to-open SM Mall of Asia complex in Pasay City.

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Dubai Opens New Call Center

Roads and Transports Authority announces launch of call center to enhance customer service

Dubai, United Arab Emirates -- Roads and Transport Authority has announced the launch of its call center that aims to significantly enhance customer service by providing broad-based customer services. The fully-equipped call center has been set up in partnership with Etisalat and will take customer calls on a 24/7 basis, offering a range of services pertaining to public transport, parking, fines, traffic congestions and maintenance.

Focus Communications to open Call Center in Bacolod City

Bacolod City, Philippines -- American company Focus Communications will open its call center in Bacolod City within the year, its first in the Philippines, Councilor Jocelle Batapa-Sigue, chairperson of the Bacolod IT Focus Team, said yesterday. Batapa-Sigue said the Ogden, Utah-based company does not have a registered business name in the Philippines yet but it is already preparing to list-up with the Securities and Exchange Commission.

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Indosoft announces its upgraded Predictive Dialer technology for Asterisk

Fredericton, NB -- March 17, 2006 -- Predictive Dialers are used by outbound call centers to keep their call center agents talking on the phone. Indosoft has recently upgraded its predictive dialer technology based on open source Asterisk. It can provide live connects within 10 to 15 seconds from the time an agent wraps up a call. In order to achieve this, a predictive dialer has to dial more phone numbers than the anticipated number of agents available to answer the calls, should the calls be picked up.

Avon To Cut Workforce At Call Center

SPRINGDALE, OHIO -- One of the country's leading cosmetics companies is cutting half of its employees at a Tri-State call center. Avon said it needs to cut costs, so it would be eliminating 50 percent of jobs at the Springdale facility over the next two years. The other call center jobs would be outsourced to "low-cost countries," according to a company news release. Avon employees said the cuts were unexpected.

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More call center agents to be trained in Baguio City

AN INTERNATIONAL-BASED contact center provider has entered into a partnership with local government units (LGUs) and other agencies to train more individuals who could be employed to respond to its growing customers. ClientLogic Philippines, a Tennessee-based call center with two branches operating in the country including Baguio City, is offering a 30-day training program aimed at enhancing the communication skills of individuals enrolled in the scheme.

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Philippines call-center company opens office in Mahwah, NJ

A leading Philippines call-center company hopes to boost its offshore customer-service business with a recently opened U.S. office in Mahwah, NJ. The company -- ePLDT Ventus, which has 5,000 call-center seats in seven locations in the Philippines -- will use its Bergen County headquarters as the launch pad for its sales and marketing efforts in the United States.

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Plantronics Strengthens Industry-Leading Family of Wireless Office Headset Systems

New Products Arrive as International Study Finds Nearly Fifty Percent of Office Workers Spend More Time on the Phone Than They Did Five Years Ago

SANTA CRUZ, CA -- March 9, 2006 -- Plantronics, Inc. (NYSE: PLT) today augmented its award-winning family of wireless office headset systems with three new products that address the communication needs and challenges for all levels of office employees:  the CS70 Wireless Office Headset System for executives, the SupraPlus(R) Wireless Headset System for phone-intensive users, and the Plantronics Voyager(TM) 510SL Bluetooth Headset System with WindSmart(R) for mobile professionals.  Together with the popular CS50 and CS55 products, Plantronics' family of wireless office products now addresses the wearing and functional preferences of every office professional.

"Demand for wireless office headsets is increasing as companies adopt new technologies to redefine how they communicate and better service their customers, partners and other key audiences," said Will Stofega, research manager, IDC.  "Companies of all sizes are learning that the freedom associated with wireless headsets makes for a more confident, efficient workforce because it empowers employees to multi-task, collaborate more effectively, and reduce common ergonomic health problems."

PSI Call Center Gets New Name To Reflect Expanded Capabilities

WEST BLOOMFIELD, MI -- March 7, 2006 -- "PSI Call Center" has changed its name to PSI Contact Center. With the expansion of new technologies for customer relationships and contacts, the customer communication landscape has been changing dramatically.