PSI Call Center Gets New Name To Reflect Expanded Capabilities

WEST BLOOMFIELD, MI -- March 7, 2006 -- "PSI Call Center" has changed its name to PSI Contact Center. With the expansion of new technologies for customer relationships and contacts, the customer communication landscape has been changing dramatically.

mailThe new name, PSI Contact Center, better reflects that more and more of the programs PSI has been doing are based upon managing the total customer contact process in a "multi-level access" communication environment. In addition to managing inbound/outbound call programs, it's managing e-mail communications from customers and prospects. PSI is now integrating the web and the call center to provide 2-way video interaction with customers and prospects, instant expert assistance, concierge services, and chats.

Larry Evans, President, states that "we have been seamlessly integrating all levels of customer data from calls, e-mails, online chats, web site visits, and video interactions. Since we have been focused on integrating the voice, video and online data, it only makes sense to change our name to reflect what we have been doing for some time.

"Our name isn't the only thing we're changing. For the 3rd consecutive year, we're expanding our West Bloomfield office. As of March 1, we will have 130 call stations in service. This expansion reflects the growing need of our clients to track all aspects of the customer relationships. Also, our expansion into help/desk and technical support services in all communication/contact modes warranted creating a new identity."

PSI Contact Center has also launched a new corporate website simultaneously www.PSIContactCenter.com which reflects the corporate changes.

PSI Contact Center is one of the most technologically advanced call and data centers. For example, PSI now offers immediate response to customers as they browse a website. Its projects range from technical support/help desk services, test drive coordination promotion and scheduling to customer relationship management, research and marketing sales support. PSI Contact Center has been in business for over 20 years and has clients such as General Motors, Ford, Wayne-Dalton, Ogilvy & Mather, University of Michigan, Right Management, IBM, Hewlett Packard, ePrize, LASON, Alcoa, Dow Corning, DuPont, and Blue Cross Blue Shield.