The City of Fresno Introduces Customer Service with the ''One Call Center,'' Powered by FrontRange

DUBLIN, CA --March 6, 2006--The City of Fresno has set a new standard for customer service with the launch of the City's One Call Center, providing residents with one direct connection for information throughout the City. HEAT Service Management, from FrontRange Solutions, a global leader in service management, CRM, and voice application solutions for the growing small and medium enterprise (SME) and distributed enterprise markets, is the engine powering the City of Fresno's new revolutionary customer service center for city government.

Effective February 1, 2006, Fresno residents can call one single phone number to report an issue or get information on any department or service within the City of Fresno. Residents can report or receive information quickly and easily by calling the City of Fresno's One Call Center where trained customer service representatives will direct their call to the appropriate department.

With help from HEAT, city residents are just one call away from reporting vandalism or graffiti, obtaining information on youth and community activities, or contacting their local councilmember. FrontRange Professional Consulting Services set up HEAT Self Service so that anyone in the city may log an issue online. "The people of Fresno deserve service that is efficient, effective and timely. The One Call Center allows us to do just that," stated Fresno's Mayor, Alan Autry.

Bryon Horn, Systems and Applications Division Manager for the City of Fresno, said that even with the new center just recently started, residents are responding to it successfully. "The Center is doing very well. Unadvertised, we're getting about 83 calls per day. I suspect the flood gates will open up when it's advertised. We're very pleased with the progress thus far and expect nothing less than HEAT will help us execute to plan successfully."

The City of Fresno One Call Center is staffed Monday through Friday from 8:00 a.m. through 5:00 p.m. by City personnel and will be answered by a live operator at all other times. After-hours calls will receive a response on the next business day, with anonymous calls accepted and all calls kept confidential.

For more information, please visit the website at www.fresno.gov/callcenter or call 559-621-CITY (559-621-2489).

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations, include: GoldMine(R) for Customer Relationship Management (CRM); IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Office, GoldMine IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.