KMU slaps Philippines Call Center Industry as "Hub for Exploitation"
Even as the contact center industry continues to provide jobs to Filipinos, civil rights group Kilusang Mayo Uno (KMU) is accusing the contact center industry of being a "hub for exploitation" and even blamed the industry for stunting the country’s economic growth. KMU Spokesperson Prestoline Suyat said in a statement that Filipino contact center agents are paid much lower wages than their US counterparts, pointing to exploitation by multinational firms. He noted that entry-level workers have an average salary of 15,000 pesos while their US counterparts earn nearly 40,000 pesos per month.
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