Lack of Skills Cloud Philippine Call Center Boom
In a sprawling office in the Philippine financial district of Makati, rows and rows of Filipinos sit in front of computers answering calls made by Americans. Although answering calls from the other side of the world may sound too simple, call centers have become a "sunrise industry" in this country. The government sees it as the growth driver of the economy. The emergence of BPOs (business-process outsourcing) is one of the reasons our economy is holding on despite a lot of difficulties. The BPO industry opens up a whole new world of employment opportunities for Filipinos, generating millions of pesos for the country’s economic stability.
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