Convergys to Open 500 Seat Call Center in Albuquerque, New Mexico
Albuquerque, NM - Convergys is opening a customer care center in Albuquerque after having purchased the assets of America Online's call center. The facility is owned by Chant Associates in Albuquerque and Convergys will assume the AOL building's lease, at 6301 Jefferson Street NE. The city of Albuquerque announced last month that Convergys might be opening up a customer care call center here and hiring 250 employees immediately and more than 250 within a few years.
It is no surprise that Convergys had its sights set on the AOL facility. AOL announced last November it was closing the call center and eliminating 900 customer service jobs that paid $30,000 in average annual salaries. Many of the former AOL employees have already been recruited by Convergys and many more are expected to take positions there. As well, several area firms have already absorbed another 300 to 400 AOL workers whose jobs went away last month.
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