New York Times Cites Rapid Call Center Growth in the Philippines

The New York Times last month wrote an article about the rise of call centers in the Philippines because of lower cost, employee loyalty and cultural similarities with the United States. D. Greenlees of the NY Times said that as India moves up-market in outsourcing, the Philippines is quickly gaining a share of the call center business. It may be a low-end, low-margin business, but for the Philippines it has been an employment boon.

He said "evidence of that sharp growth is on display early in the evening in the lobby of the RCBC Plaza building in Makati City, the main financial district of Manila. Clutches of young men and women, Starbucks coffee and McDonald's bags in hand, head to work at more than a dozen call centers serving the United States, just as other workers are heading home."

On a recent trip to Hong Kong to drum up investor interest, President Gloria Macapagal Arroyo noted that there were barely 2,000 people in the so-called business process outsourcing industry when she gave her first State of the Nation address in 2001. "Today, five years later, it is 100 times bigger - we have 200,000 workers there," she said at a news briefing. "And every call center company that I meet is looking to double their work force."

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Comments

[Juliet]

5CA offers multilingual call center services from Argentina. We specialize in outsourced technical support & customer care, providing these services in 20 languages.
www.5ca.com

[Rebecca]

Latin America is booming with call centers right now. Why? Same time zone, cheaper prices, easily integrated western culture, etc etc. In Buenos Aires, there is a huge amount of people from all over the world for many different reasons - but they all share one thing in common, they need a job! Call centers attract them because often they can speak to clients / customers in their own language. Companies like 5CA are owned by people from the netherlands but headquartered in Buenos Aires.

[Joaquin]

We are a Group of Callcenters in Mexico and Latin America, our name in MDY CONTACT CENTER.
Looking to expand our operation in USA.

I will await your response.
Regards,
Joaquin Guzman