Cebu City, Cebu, Philippines - Foxgate Solutions, Inc., a worldwide provider of integrated business process outsourcing (BPO) and contact center solutions, announced today its opening of a new call center in the Philippines.
The new center shall cater to different clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service.
As widely known overseas, the call center market in the Philippines continues to be a growing and dynamic market. Foreign companies consistently change their approach to reduce costs, improve efficiencies, and improve customer service and many other goals. "The Philippines offers exciting new opportunities for many business organizations around the world, specifically the United States and the United Kingdom, to advance their growth strategies and expand their service capabilities, while maintaining high levels of customer service at a reduced cost. Many clients view international presence as a key differentiator, enabling speed to market in expansion strategies. We consider this new facility to be yet another avenue to extend our clients' market reach, reduce cost and deliver the highest level of service to our clients, their clients and their customers." said Ms. Maria Claudette Manus, AVP- Business Development.
Foxgate Solutions, Inc. caters to a broad range of industries, from small to medium scale enterprises with a support requirement for call center operations from 5 to 200 seats. They offer outsourcing solutions to a wide range of market from small or start up businesses and up to complex divisions of a medium to large scale business operation. Clients can choose from any or a combination of support services from their full suite of call center activities. They provide complete customer lifecycle management through interactive voice response technology and web-enabled customer contact services that utilizes voice, email, voice over internet protocol (VOIP) and internet chat communications that are fully integrated with real-time systems and historical data archives.
The founders of Foxgate Solutions, Inc. boast over 25 years of experience in a broad range of related industries in technology, human resources management and customer service. Coupled with the emergence of the internet, the vast pool of educated agents in the location of operations and the immense growth in communication channels, the company's dynamism is mainly geared towards higher returns for their stakeholders.
The new facility, located in the premiere uptown district of Cebu City, also targets to increase the size of the local job market, increasing the positive economic activity of the country. The Philippines has become a popular place for companies worldwide to look for call center workers. A trade group, the Contact Center Association of the Philippines, estimated in 2006 that the country's call-center employment will rise from 179,000 people in 2006 to 506,500 people in 2010. The group also estimates the industry's revenues will rise from $2.6 billion in 2006 to $7.3 billion in 2010.When such news of a company opening is released, it is always a positive mutual experience for both the local market and the foreign industries who outsource to them.
Telephone inquiries may also be made through US No. 1.877.546.8647 and local Philippine No. 6332 4124875
Fusion is your round the clock outsourcing solution provider. We have the capability to provide customized business solutions and strengthen your brand name and your relationship with your clients. This helps to increase customer satisfaction and maximizes your clientele base. We actively assist you in improving your company’s methodologies and resources by providing cost effective BPO solutions.
Posted by: business process outsourcing | August 26, 2009 at 07:15 AM
Mobile #: +639175115706
Posted by: Fernando Carlos | February 16, 2009 at 04:40 AM
I've been in the call center/BPO industry for more than 7 years. I started as an agent and because of hardwork, determination and skills that I have, I was promoted as a team leader after a while promoted as shift manager and then eventually became an Operations Manager. I am confident enough that because of my experience, I am well equipped to impart my knowledge,skills and experience that will help your respective company to become one of the most reliable in the industry.
Posted by: Fernando Carlos | February 16, 2009 at 04:40 AM
Hello, my name is Derrek Keating. I am looking for resources and individuals to start a small call center in Cebu Philippines. As the founder, I have over 10 years experience in call centers from companies including CIBC (Canadian Imperial Bank of Commerce), Staples Canada and Staples USA. Please forward your details to me in strictest confidence and let me know your talents. I am also looking for a possible partner with capital resources.
Posted by: Derrek Keating | January 02, 2009 at 07:57 PM
For your reference, and please keep us as one of your options for all your IT infrastructure requirements, both hardware and software.
Strategic Synergy Inc. services in a snapshot:
Server and Storage Consolidation
Enterprise Application Integration
Datawarehousing/Business Intelligence
Security and Infrastructure Management
Speed Time-To-Revenue / Process Consulting
Database Setup and Migration
High Availability Systems
Internet / IP Technology Consulting
Systems Operations and Maintenance
Database Management
Network Management
Web Back-End and Content Management
Mobile, Messaging and Wireless Systems
Desktops and Printers Maintenance
I.T. Leasing / Asset Recovery
Bienvenido "Jun" D. Mercado Jr.
Systems Consultant
STRATEGIC SYNERGY, INC.
5/F King's Court II Bldg.
2129 Chino Roces Avenue
1231 Makati City
Posted by: Bienvenido D. Mercado Jr. | August 12, 2008 at 10:26 PM
Good day, it boost my self esteem upon reading the background of your company that aside from helping many people from various walks of life it gives an upliftment to people who is very much interested to work in this prestigious call center company. By the way Im so interested to work in this very challenging company and if given the chance i will prove my efficiency and strong determination. My landline no. is (032)4131526 and my cell phone no. is 09215318943.
Hopefully to serve in this expanding establishment. And more power.
Posted by: Richard James Mendoza Cavalida | May 22, 2008 at 12:05 PM
BTW, you may contact me on my CP: 09289638833 or 09166226232. Thanks
Posted by: John Paul S. Garcia | September 11, 2007 at 06:14 PM
Greetings!
I am presently working as a KPI analyst here in Manila in one of the reputable call center companies in the Philippines. I started as a Technical Support Representative wherein after 12 mos was promoted in the position I am currently functioning for.
I love what I do and I can't think of anything else to do for a living. I was born for this, if you know what I mean. However, I am planning to leave for a greener pasture and as a result of my search, I happen to bump into your site and I am interested to join your campaign. For more information about my skills and work experiences, please contact me through my email address provided on this submission.
Looking forward to do business with you.
Posted by: John Paul S. Garcia | September 11, 2007 at 06:13 PM