Call Center News

IBM to Locate New Call Center in Daleville, Indiana

DALEVILLE, IN -- IBM recently announced its decision to locate a new customer call center in Daleville, Ind., creating 500 new jobs. The new center, which will serve the company’s new and existing business customers, will locate in the former Burlington Motor Carriers facility near Interstate 69 later this year. The $2.9 million project is part of the commitment by IBM and its partners to create 1,000 new jobs and bring new investment to Indiana following their selection to lead the modernization of state’s welfare eligibility system.

The new center is in addition to the 1,500 people being hired by IBM and its partners to modernize the computer services of the Family and Social Services Administration. IBM’s additional commitments are to upgrade the supercomputer located at Indiana University and create a technology design center at Indiana University Purdue University in Indianapolis.

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New Plantronics CS70N Offers Noise-Canceling Technology, Specially Designed Boom for Optimal Use in All Office Environments

Santa Cruz, CA -– Plantronics, Inc. today introduced the new Plantronics CS70N Professional Wireless Headset System, its third-generation headset solution that provides the perfect combination of audio performance, style and comfort. Designed for both traditional and IP deskphones, the Plantronics CS70N provides office professionals with hands-free mobility for increased accessibility and efficiency at work. 

"As today's workplace becomes increasing distributed and virtual, phone calls have evolved beyond just voice communications," said Chuck Yort, vice president and general manager of Business Solutions at Plantronics. "They often involve multimedia, document collaboration and other interactive elements that require professionals to be active and hands-free. The Plantronics CS70N provides this mobility, along with the industry’s best combination of audio, style and comfort."

City of Fort Wayne Launches 311 Call Center

Fort Wayne, IN -  The City of Fort Wayne today continued its commitment to convenience and technology with the launch of 311, a new One Call to City Hall program designed to improve customer service. Fort Wayne is the first city in Indiana to utilize the new service.

The public now can dial 311 to get quick and easy access to non-emergency City services. Several City departments are part of the initial rollout.

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New Call Center Opens in Paro, Bhutan

Paro, Bhutan -- The second call center in the country, TST system private limited, opened in Paro on May 7 and hopes to go fully operational within this month. The TST’s operational director, Tandin Wangdi, told Kuensel that the call center has employed around 35 telemarketers of which 16 of them were trained in Kolkata, India, with financial assistance from the ministry of labour and human resource.

Meanwhile, Drukonnet, the first call centre in Thimphu, hopes to be fully operational in three to four months. The call center has been training around 150 people in English and computer since October last year.

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