Manila, Philippines - US Airways Group is repatriating some reservation call center work from the Philippines after service problems threatened to disrupt the airline's industry-leading revenue recovery, the Financial Times reported. US Airways merged with smaller rival America West last September after two spells in bankruptcy protection to form the sixth-largest US carrier by sales.
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February 22, 2009
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Posted by: Business Process Outsourcing | May 28, 2011 at 08:35 PM
The Manila customer service needs more training on handling customer issues especially when irate and aggravated customers are in the line so USair can properly handle reservation issues and not hung up on paying customers that needs to get on different flights from USair cancelled flights. It's not only rude but a reflection of really bad customer service.
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