Telus 4th Call Center in Manila Creates 900 to 3,000 Jobs

Manila, Philippines -- Telus International opened its fourth call center in Manila, one that currently employs 900 workers, but will ramp up to include at least 3,000, possibly by the end of the year. To fill these new positions, Telus spokesman Shawn Hall said the company would "absolutely" look to hiring from a growing pool of returning workers to the Philippines.

In recent months, a slew of other mid-sized and large BPO centres like the one opened by Telus have announced their own expansion plans, according to Manila-based consultant Michael Hamlin. His clients, including Convergys, TeleTech, eTelecare, Sitel and StarTek, have been keeping him busy with one inauguration ceremony to another. "BPO really is the only bright spot," Hall said in an interview. "Everyone I know is hiring."

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Call centre technology is subject to improvements and innovations. Some of these technologies include speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.Automatic lead selection or lead steering is also intended to improve efficiencies, both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimising wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardises the processing of communications across multiple technologies such as fax, phone, and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand.

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[Kris Cesar Canque]

Telus

Greetings!

its an honor for me to be part of the company, im kris cesar canque, most of my friends they call me steve.

i grew up in angeles city pampanga, right now im here in ilocos sur.

i am willing to be screen, in order for me to be qualified for the training.

since when i was i work hard,im self supporting far from my family, i worked for my college.

i love working, i love serving, communcating with other people, my competitiveness in speaking english is one ofmy asset, i grew up with the americans, anduntil now most of my friends are americans, so it was easy for me to understand them not just in their dialects, but also thei cultures.

this is my contact # 09279426486 or you can e-mail me at stevenchris@hotmail.com

thank you for your effort and serving people

Sincerely,

Kris Cesar Canque