Call Center News

Call Center Technology

There is a lot of technology required to run a modern call center. Call center technology can vary widely, based on the database platform it links to, vendor offerings and business requirements. However, most call center technology packages will feature these five important components.

An automatic call distribution software package (ACD) helps to route your customer calls to the appropriate call center associates. This software effectively allocates your incoming calls based on your pre-defined parameters. Choices can include the next available representative, or the group serving a certain type of request.

Industry Experts Open Call Center For Patient Recruitment Firms; Claire Driscoll & Associates Open Call Center To Service North American Clinical Research Industry

SAINT JOHN, Canada -- Nov. 18, 2004 -- Claire Driscoll, President of Claire Driscoll & Associates, has announced that the firm has opened a call center in Saint John, New Brunswick, Canada. Industry experts Claire Driscoll, who will serve as President, Chris London, who will be the company's Information Technology Manager, and Wayne Love, who will act as CFO, will head up the organization's executive management team. The firm will focus its activities on providing services to patient recruitment firms, CROs, sponsors and investigators. Services will assist patient recruitment efforts by pre-screening incoming calls resulting from media, reporting, data management and other related services. Services also include patient retention and compliance, and site support services.

Colorado Call Center Management to Host Free Seminar in Colorado Springs, CO

Denver, Colorado -- Nov. 5, 2004 --- Colorado Call Center Management a professional call center consulting firm located in Denver, CO, will host a seminar "Increase Call Center Efficiency Quickly, Guaranteed!", on November 19, 2004 at Homewood Suites Colorado Springs -- Airport. This seminar will be in an effort to enhance call center managers, and give them insight to save money, increase production, and overall efficiency in their call center.