Call Center News

ETelecare opening New 500 Seat Call Center in Managua, Nicaragua

ETelecare Global Solutions Inc., an outsourcing company with executive offices in Scottsdale, is opening a call center in Nicaragua.

The center will be located in the capital city of Managua and employ more than 500 Spanish- and English-speaking workers. It will open during the fourth quarter, the Philippines-based company said Thursday.

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WESTERN Wats Opens it's 7th Call Center in Davao, Philippines

Western Wats, the leading provider of survey research data collection services in the United States, will be inaugurating its 7th call center showroom Wednesday at the 4th floor of the NCCC Mall of Davao.

Derek Rice, facility director of the Western Wats Davao, said the reason that the Western Wats management decided to put up a contact center in Davao is because of the city's untapped human resources and talents.

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Amazon to Open New Call Center in Costa Rica

Opening of the Amazon call center in Costa Rica will be the company's ninth global location. The center will offer 300-700 jobs in the region and is expected to begin offering customer service from its offices in Heredia. Roughly 400 positions will be temporary, serving customers in the heavier holiday season.

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Verizon plans to employ up to 1,300 at Little Rock, Arkansas Call Center

Verizon would include a call center that initially employs between 1,000 and 1,200 workers -- somewhat larger than the 800 currently employed at Alltel's call center.

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Possible New Call Center coming to Bacolod-Silay City, Philippines

A group of Japanese investors is eyeing a call center in Silay City, the Mayor’s Office said in a press release yesterday. Osamu Sato of Masterpiece Group Inc., Shimada Takehero of Nomura Securities Philippines Inc., and their partner Juri Nakajima came to Silay to discuss their intent to invest in the city.

Mayor Jose Montelibano said the city government will  facilitate the investors’ needs  immediately once  the plans are finalized. The proposed call center will cater to Japanese, Chinese and English-speaking clients. 

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IBM to Locate New Call Center in Daleville, Indiana

DALEVILLE, IN -- IBM recently announced its decision to locate a new customer call center in Daleville, Ind., creating 500 new jobs. The new center, which will serve the company’s new and existing business customers, will locate in the former Burlington Motor Carriers facility near Interstate 69 later this year. The $2.9 million project is part of the commitment by IBM and its partners to create 1,000 new jobs and bring new investment to Indiana following their selection to lead the modernization of state’s welfare eligibility system.

The new center is in addition to the 1,500 people being hired by IBM and its partners to modernize the computer services of the Family and Social Services Administration. IBM’s additional commitments are to upgrade the supercomputer located at Indiana University and create a technology design center at Indiana University Purdue University in Indianapolis.

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New Plantronics CS70N Offers Noise-Canceling Technology, Specially Designed Boom for Optimal Use in All Office Environments

Santa Cruz, CA -– Plantronics, Inc. today introduced the new Plantronics CS70N Professional Wireless Headset System, its third-generation headset solution that provides the perfect combination of audio performance, style and comfort. Designed for both traditional and IP deskphones, the Plantronics CS70N provides office professionals with hands-free mobility for increased accessibility and efficiency at work. 

"As today's workplace becomes increasing distributed and virtual, phone calls have evolved beyond just voice communications," said Chuck Yort, vice president and general manager of Business Solutions at Plantronics. "They often involve multimedia, document collaboration and other interactive elements that require professionals to be active and hands-free. The Plantronics CS70N provides this mobility, along with the industry’s best combination of audio, style and comfort."

City of Fort Wayne Launches 311 Call Center

Fort Wayne, IN -  The City of Fort Wayne today continued its commitment to convenience and technology with the launch of 311, a new One Call to City Hall program designed to improve customer service. Fort Wayne is the first city in Indiana to utilize the new service.

The public now can dial 311 to get quick and easy access to non-emergency City services. Several City departments are part of the initial rollout.

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New Call Center Opens in Paro, Bhutan

Paro, Bhutan -- The second call center in the country, TST system private limited, opened in Paro on May 7 and hopes to go fully operational within this month. The TST’s operational director, Tandin Wangdi, told Kuensel that the call center has employed around 35 telemarketers of which 16 of them were trained in Kolkata, India, with financial assistance from the ministry of labour and human resource.

Meanwhile, Drukonnet, the first call centre in Thimphu, hopes to be fully operational in three to four months. The call center has been training around 150 people in English and computer since October last year.

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Foxgate Solutions, Inc. Opens New Call Center in Cebu Philippines

Cebu City, Cebu, Philippines - Foxgate Solutions, Inc., a worldwide provider of integrated business process outsourcing (BPO) and contact center solutions, announced today its opening of a new call center in the Philippines.

The new center shall cater to different clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service.