Call Center News

PeopleSoft and Genesys Announce Reseller Agreement to Deliver Leading Contact Center Solutions

PLEASANTON, CA -- Dec. 9, 2004 -- PeopleSoft, Inc. (Nasdaq:PSFT) today announced a new global reseller agreement with contact center software leader Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA) (BOURSE:CGEP). Under the agreement, PeopleSoft and Genesys will collaborate on product roadmaps and continue their development of solutions that combine Genesys contact center software and PeopleSoft(R) Enterprise Customer Relationship Management (CRM) applications. The first offering under the new agreement is an out-of-the-box CTI (computer telephony integration) solution that pre-integrates Genesys 7 software with PeopleSoft Enterprise Service applications and CRM analytics (versions 8.8 and 8.9).

Amcat Invests in Worldwide Expansion Program

Soaring Demand for Customer Interaction Management Technology Fuels Growth

EDMOND, OK -- Dec. 1, 2004 -- Amcat, a global leader in call center technology solutions, announced today that it is embarking on a worldwide expansion plan.  The company's growth is a reflection of the strength in the customer interaction management marketplace, driven by the economic need for companies of all sizes to better manage customer relationships.

Noble Systems Helps Contact Centers Manage Inbound and Outbound Integration with the Industry's Most Flexible CTI Blending Solution

Atlanta, GA -- Nov. 22, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces improved integration of the Noble contact center platform with existing PBX/ACD environments using the new CTI Blended Agent Gateway (CTI BAG). Noble CTI BAG offers the most flexible, most customizable CTI blending solution available.

Noble Systems and MSA Sign Beta-Site Agreement for State-of-the-Art Contact Center Technology Testing

Large customer service organization chooses to be early adopter of newest contact center technology

Atlanta, GA -- Nov. 8, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, announces a Beta-Site Agreement with MSA Solutions, Inc., to offer testing and QA services for new advances in contact center technology software.