CBI Announces 4th Annual Pharmaceutical Contact Centers Forum

The Center for Business Intelligence announces the 4th Annual Pharmaceutical Contact Centers Forum

WOBURN, MA -- Nov. 30, 2004 -- The Center for Business Intelligence (CBI) will hold the 4th Annual Pharmaceutical Contact Centers Forum on January 27-28, 2005 at the Loews Philadelphia in Philadelphia, PA.

The forum will focus on leading edge customer service and call center practices. Forum participants will hear first hand case examples from keynote speaker, John Di Brango, RN, BS, M. Ed, AstraZeneca Pharmaceuticals. Additional industry perspectives and case studies will be provided by Yamanouchi Pharma America Inc., Eli Lilly and Company, Genentech, Inc., Wyeth Pharmaceuticals, Pfizer Inc., Takeda Pharmaceuticals North America, Boehringer Ingelheim Pharmaceuticals, Inc. and The Radclyffe Group, LLC.