Call Center News

ePerformax Offers Free Workshop for Aspiring Call Center Agents

Manila, Philippines --  Good news for fresh college graduates who are aspiring to work as call center agents. Business Process Outsourcing (BPO) firm ePerformax is offering a free global communications training workshop for jobseekers who want to work in the company. Vincci Larang, ePerformax's recruitment manager, said jobseekers who pass the screening exam will qualify for a free training that will prepare them for the next level in the company’s recruitment process.

"The day-long workshop aims to bridge the training needs of potential recruits to enable them to come closer to qualifying. The workshop will focus on English communication, including grammar, pronunciation and intonation,” Larang said. Larang said interested applicants can conveniently take the screening exam at ePerformax’s Career Café2Go booths located at the Ayala, Shaw, Cubao and North Avenue MRT stations.

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Bend, Oregon Call Center Adds 350 Jobs

Bend, Oregon - TRG Customer Solutions announced Thursday it needs an additional 350 workers at its call center in southwest Bend. Since October, TRG has been a tech support and customer service center for Apple products. Because those products have proved popular, Apple needs more help with support calls.

The jobs have a starting pay of $10 per hour and employees can make up to $11.50 per hour by meeting performance targets. Applicants will be hired in training groups of about 75, and TRG estimates the full 350 will be answering calls by July.

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US Airways Repatriates Call Center Jobs from Philippines

Manila, Philippines  - US Airways Group is repatriating some reservation call center work from the Philippines after service problems threatened to disrupt the airline's industry-leading revenue recovery, the Financial Times reported. US Airways merged with smaller rival America West last September after two spells in bankruptcy protection to form the sixth-largest US carrier by sales.

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Convergys to Open 500 Seat Call Center in Albuquerque, New Mexico

Albuquerque, NM - Convergys is opening a customer care center in Albuquerque after having purchased the assets of America Online's call center. The facility is owned by Chant Associates in Albuquerque and Convergys will assume the AOL building's lease, at 6301 Jefferson Street NE. The city of Albuquerque announced last month that Convergys might be opening up a customer care call center here and hiring 250 employees immediately and more than 250 within a few years.

It is no surprise that Convergys had its sights set on the AOL facility. AOL announced last November it was closing the call center and eliminating 900 customer service jobs that paid $30,000 in average annual salaries. Many of the former AOL employees have already been recruited by Convergys and many more are expected to take positions there. As well, several area firms have already absorbed another 300 to 400 AOL workers whose jobs went away last month.

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IDT May Cut 200 Jobs at Jerusalem Call Center

US telcom company IDT may have to cut as many as 200 jobs in Israel after losing its largest outsourcing client AOL, due to a restructuring at the Internet service provider. Sources within the company confirmed that workers were informed last week that AOL had decided to discontinue the project as part of a corporate decision to close as many as 14 call centers worldwide.

IDT employs approximately 200 people for the AOL project at its Jerusalem call center after embarking on a massive recruitment campaign at the beginning of the year to service AOL's customer retention program. While the project initially was scheduled to close at the end of the month, one source said it has been extended to the end of February as AOL wraps up its activities her.

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Dell to Expand Ottawa Call Center, Add 1,200 Jobs

Ottawa, Canada - Dell Canada Inc. will double the size of its Ottawa call center operations next year and partner with Algonquin College to provide technology training to employees at the site. Speaking before a crowd of about 200 Algonquin students, company founder and chairman Michael Dell announced the two initiatives, while praising the technology talent available in Ottawa.

"The remarkable growth of this customer contact centre is made possible by the depth of talent we found in the Ottawa workforce," he said. He said the call center which is on Solandt Road in Kanata, will hire an additional 1,200 employees. Another three-story facility will be built beside the existing structure, providing the call center with an additional 148,222 square feet of space.

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Call Center Expansion seen in Cagayan de Oro City, Philippines

Cagayan de Oro City, Philippines -- JOB opportunities for at least 400 to 600 workers would be available with the expansion of Link2Support in Cagayan de Oro City, stressed Director of Operations Vigor D. Amador Jr.  During a recent media forum held at their site, Amador said they are actually six months earlier than their planned expansion. "We are happy to note that by June, this year, we will be able to put in place the additional workstations and amenities that would allow our present 600-strong workforce to double by then," he said. The first technical call center in the city, Link2Support Cagayan de Oro is also the first call center in Mindanao that is registered with the Philippine Export Processing Zone (PEZA).

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