Call Center News

Dictaphone's Freedom Recording System Named 'Product of the Year'

STRATFORD, CN -- Feb. 15, 2005 -- Dictaphone Corporation's Communications Recording Systems (CRS) group, a leading provider of recording, monitoring, and Workforce Relationship Management(TM) (WRM) solutions, today announced that it has won a Product of The Year Award for its Freedom® recording system from Technology Marketing Corporation (TMC®) 's Internet Telephony magazine.

Global Contact Centers Continue to Invest in Single, Best-in-Class Solution for Compliance Recording and Quality Management

ATLANTA, GA -- Dec. 29, 2004 -- Witness Systems (NASDAQ: WITS), a global provider of  performance optimization software and services, today announced continued market demand for its  eQuality(R) ContactStore Plus offering, a software solution designed to meet customers’ full range of  recording needs from both a compliance and quality management perspective.

Dictaphone Recognized by Leading Research Firm in Annual Contact Center Quality Management Report

STRATFORD, CN -- Dec. 16, 2004 -- Dictaphone Corporation's Communications Recording Systems (CRS(TM)) group, a leading provider of recording and monitoring systems and Workforce Relationship Management(TM) (WRM) solutions, today announced that it has been recognized in Gartner, Inc.'s, (NYSE: IT and ITB), MarketScope: Contact Center Quality Management 2004 Update(1), an annual report on call recording and quality management products for contact centers. Gartner is one of the nation's leading providers of research and analysis in the global information technology industry.

etalk Qfiniti Offers Customers Greater Ability to Manage Call Recording across the Enterprise

IRVING, TX -- Dec. 16, 2004 -- etalk announces the release of Qfiniti 1.7, the newest generation of its award-winning quality management suite. Qfiniti helps customers improve their call center service and productivity through quality monitoring, performance optimization, and process analysis capabilities. With this release, etalk expands Qfiniti's enterprise capabilities, providing a range of functionality for both single-site and large, multi-site installations.

WellPoint Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management

ORANGE, CA -- Nov. 30, 2004 -- WellPoint, one of the nation's largest publicly traded health care companies, has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 45-seat San Diego contact center. WellPoint is an existing Centergistic customer, with AgentView Enterprise already installed and working at their main location in Thousand Oaks, Calif.

Utopy, Inc. Secures Over $4 Million in Venture Funding, Bringing Total Funding to Over $10 Million

SAN FRANCISCO, CA -- Nov. 29, 2004 -- Utopy(R), Inc., a leading provider of speech analytics solutions for the contact center and government intelligence markets, today announced that it has secured over $4 million in additional capital, bringing the total funding to over $10 million. Blacksmith Capital led the round of funding with Utopy's existing investors, and Phil Black, Senior Managing Member of Blacksmith, will join Utopy's Board of Directors.

ASC's New VoIP Recording Solution Selected by Major Italian Financial Institution

Hoesbach, Germany -- Nov. 4 2004 -- ASC (www.asctelecom.com), a leading provider of performance improvement solutions for contact centers, financial institutions, and public safety and government organizations, today announced its new VoIP recording solution, EVOip, will be installed by TLX SpA, a financial institution managing the TLX Ruled Market and Ruled Exchange Market System. The project will be completed in tandem with ADABUS, ASC's exclusive reseller in Italy and DELCO Spa, Avaya's partner and a leading global provider of TLC and CTI solutions for the contact center market.