Call Center News

Telus 4th Call Center in Manila Creates 900 to 3,000 Jobs

Manila, Philippines -- Telus International opened its fourth call center in Manila, one that currently employs 900 workers, but will ramp up to include at least 3,000, possibly by the end of the year. To fill these new positions, Telus spokesman Shawn Hall said the company would "absolutely" look to hiring from a growing pool of returning workers to the Philippines.

In recent months, a slew of other mid-sized and large BPO centres like the one opened by Telus have announced their own expansion plans, according to Manila-based consultant Michael Hamlin. His clients, including Convergys, TeleTech, eTelecare, Sitel and StarTek, have been keeping him busy with one inauguration ceremony to another. "BPO really is the only bright spot," Hall said in an interview. "Everyone I know is hiring."

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New 911 Call Center to Open in Huntington, West Virginia

Huntington, West Virginia -- Officials at Cabell County 911 hope to begin moving in equipment to their new call center next week and begin training within a month. A complete change-over to the new facility should take place later this spring, said Director Mike Davis. He blamed poor weather at the onset of construction for delaying the project.

The 12,500-square-foot building is located near Norway Avenue and Gallaher Street in Huntington. It is the product of about three years of design, consultation and construction. It will house an expanded 911 dispatch room at its core. The dispatch room will be surrounded by several offices, two bunk rooms, an exercise room, an equipment room and a dedicated emergency operations center.

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Call Center Expanded to add 100 jobs in Monroe, Louisiana

Monroe, Louisiana -- Computer Programs and Systems Inc., a Mobile, Alabama company that serves health care facilities and professionals, will expand into Monroe with a call center that will create 100 new jobs over the next three years, Monroe Mayor Jamie Mayor confirmed Wednesday.

Mayo said that Monroe's Dr. Claude Minor, who was a client of CPSI, gave the city the original lead on the project more than a year ago and the city, state and OEDC Land Corp. have been in partnership ever since to make the deal happen. Mayo said that CPSI will begin its operation with 40 employees and ramp it up to 100 within four years at the Twin City Plaza, which is owned by Strauss Interests, on Oliver Road.

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New Call Center in Jackson, Mississippi Brings 273 Jobs to Area

Jackson, Mississippi -- Gov. Haley Barbour celebrated the grand opening Thursday of a call center for NEW Customer Service Companies Inc., the nation's leading provider of extended service plans and buyer protection programs for consumer products. Since October, the call center has brought 273 new jobs to the area.

"We greatly value this opportunity with NEW, which has brought jobs to hundreds of hard working people in Meridian at a time when many companies are laying off employees," Barbour said in a news release. "The opening of this call center is a reflection of our continued efforts to support this region by increasing job and business growth opportunities."

The customer care team at the Meridian call center is responsible for fielding and managing inbound calls from DirecTV customers. With more than 17 million customers, DirecTV is one of NEW's largest clients, according to the press release.

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AT&T Opens New Call Center in Little Rock, Arkansas

AT&T opened a high-speed Internet technical support center in Little Rock on Wednesday, a hub that will provide 189 jobs. AT&T announced in September 2007 that it would build the facility, the 13th center in the country that will assist Internet customers with questions about their high-speed digital subscriber lines, or DSL.

The 12 other centers already are opened, said Jason Allen, an assistant director for Internet services at San Antonio-based AT&T. AT&T already has hired 14 managers and 79 customerservice workers for the center, located on the seventh floor of AT&T's 10-story office building in downtown. The company will hire another 86 people by August to get the facility up to full capacity, Allen said.

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Cagayan de Oro City, Philippines Call Center to Expand

CAGAYAN DE ORO CITY, PHILIPPINES -- A call center operated by a university here will be expanding by adding at least 25 more seats within the second quarter. The call center is also planning to upgrade its services to meet the increasing demand of its major client, a translation company based in the United Kingdom (UK).

Britain's Interpreting Translation Line partnered last year with Capitol University's call center, which is aiming to expand operations within Asia."We will be doing a trade and industry survey on Arab countries soon through [Interpreting Translation Line]," Josenita R. Abecia, the university’s call center manager, told BusinessWorld.

Interpreting Translation Line, headquartered in northeastern England, has more than 100 interpreters and translators who specialize in "almost every language from Arabic to Zulu," said its Web site.

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ETelecare opening New 500 Seat Call Center in Managua, Nicaragua

ETelecare Global Solutions Inc., an outsourcing company with executive offices in Scottsdale, is opening a call center in Nicaragua.

The center will be located in the capital city of Managua and employ more than 500 Spanish- and English-speaking workers. It will open during the fourth quarter, the Philippines-based company said Thursday.

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WESTERN Wats Opens it's 7th Call Center in Davao, Philippines

Western Wats, the leading provider of survey research data collection services in the United States, will be inaugurating its 7th call center showroom Wednesday at the 4th floor of the NCCC Mall of Davao.

Derek Rice, facility director of the Western Wats Davao, said the reason that the Western Wats management decided to put up a contact center in Davao is because of the city's untapped human resources and talents.

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Amazon to Open New Call Center in Costa Rica

Opening of the Amazon call center in Costa Rica will be the company's ninth global location. The center will offer 300-700 jobs in the region and is expected to begin offering customer service from its offices in Heredia. Roughly 400 positions will be temporary, serving customers in the heavier holiday season.

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Possible New Call Center coming to Bacolod-Silay City, Philippines

A group of Japanese investors is eyeing a call center in Silay City, the Mayor’s Office said in a press release yesterday. Osamu Sato of Masterpiece Group Inc., Shimada Takehero of Nomura Securities Philippines Inc., and their partner Juri Nakajima came to Silay to discuss their intent to invest in the city.

Mayor Jose Montelibano said the city government will  facilitate the investors’ needs  immediately once  the plans are finalized. The proposed call center will cater to Japanese, Chinese and English-speaking clients. 

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