Manila, Philippines -- Telus International opened its fourth call center in Manila, one that currently employs 900 workers, but will ramp up to include at least 3,000, possibly by the end of the year. To fill these new positions, Telus spokesman Shawn Hall said the company would "absolutely" look to hiring from a growing pool of returning workers to the Philippines.
In recent months, a slew of other mid-sized and large BPO centres like the one opened by Telus have announced their own expansion plans, according to Manila-based consultant Michael Hamlin. His clients, including Convergys, TeleTech, eTelecare, Sitel and StarTek, have been keeping him busy with one inauguration ceremony to another. "BPO really is the only bright spot," Hall said in an interview. "Everyone I know is hiring."
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