Call Center News

Plantronics Headsets an Essential Tool at Top Service Companies

Santa Cruz, CA -– Plantronics, Inc. today announced that 24 of the 25 companies named in BusinessWeek’s third-annual customer service report use Plantronics headsets in their customer service centers.

BusinessWeek’s special report on customer service makes it clear that companies focused on protecting the customer experience, and not short-term cost gains, in today’s difficult economy are rewarded with long-term brand loyalty. In fact, the best performers are investing in, not cutting, customer service programs to enhance satisfaction and differentiate from the competition. BusinessWeek identified the 25 “Customer Service Champs” by combining data from market research firm J.D. Power & Associates and supplemental surveys using the BusinessWeek Market Advisory Board.

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New Plantronics CS70N Offers Noise-Canceling Technology, Specially Designed Boom for Optimal Use in All Office Environments

Santa Cruz, CA -– Plantronics, Inc. today introduced the new Plantronics CS70N Professional Wireless Headset System, its third-generation headset solution that provides the perfect combination of audio performance, style and comfort. Designed for both traditional and IP deskphones, the Plantronics CS70N provides office professionals with hands-free mobility for increased accessibility and efficiency at work. 

"As today's workplace becomes increasing distributed and virtual, phone calls have evolved beyond just voice communications," said Chuck Yort, vice president and general manager of Business Solutions at Plantronics. "They often involve multimedia, document collaboration and other interactive elements that require professionals to be active and hands-free. The Plantronics CS70N provides this mobility, along with the industry’s best combination of audio, style and comfort."

Plantronics Voyager 510-USB Extends Benefits of Unified Communications to Oracle Workforce

SANTA CRUZ, CA - Plantronics, Inc. today announced that Oracle, the world's largest enterprise software company, selected the Plantronics Voyager(TM) 510-USB Bluetooth(R) headset system to optimize Voice over Internet Protocol (VoIP) communications and provide hands-free efficiency to its global workforce.

Plantronics Announces SupraPlus CS355N Wireless 2.4GHz Call Center Headset System

On October 1 2006, Plantronics released the SupraPlus CS355N Wireless 2.4GHz Professional Headset System, a wireless headset system developed for use in office and contact centers. Based on Plantronics leading SupraPlus corded headset, the new SupraPlus Wireless System is aligned particularly the needs of contact center supervisors, IT helpdesk professionals, and other users that spend considerable time on the phone.

The SupraPlus Wireless System allows these users to "cut the cord" on existing headsets to provide greater flexibility during their workday. The SupraPlus Wireless provides up to 12 hours of talk time and provides best-in-class audio quality and digital security as a headset. With these features SupraPlus Wireless allows various working styles.

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Plantronics Strengthens Industry-Leading Family of Wireless Office Headset Systems

New Products Arrive as International Study Finds Nearly Fifty Percent of Office Workers Spend More Time on the Phone Than They Did Five Years Ago

SANTA CRUZ, CA -- March 9, 2006 -- Plantronics, Inc. (NYSE: PLT) today augmented its award-winning family of wireless office headset systems with three new products that address the communication needs and challenges for all levels of office employees:  the CS70 Wireless Office Headset System for executives, the SupraPlus(R) Wireless Headset System for phone-intensive users, and the Plantronics Voyager(TM) 510SL Bluetooth Headset System with WindSmart(R) for mobile professionals.  Together with the popular CS50 and CS55 products, Plantronics' family of wireless office products now addresses the wearing and functional preferences of every office professional.

"Demand for wireless office headsets is increasing as companies adopt new technologies to redefine how they communicate and better service their customers, partners and other key audiences," said Will Stofega, research manager, IDC.  "Companies of all sizes are learning that the freedom associated with wireless headsets makes for a more confident, efficient workforce because it empowers employees to multi-task, collaborate more effectively, and reduce common ergonomic health problems."

New Plantronics CS55 Provide Users with Superior Sound Quality Using Voice-Dedicated Standard

Santa Cruz, Calif. - July 20, 2005 – Plantronics, Inc. (NYSE:PLT) today expanded its award-winning family of wireless office products with the new CS55 wireless headsets for the United States. Both products are the first all-wireless headsets in the US to use the new 1.9 GHz voice-dedicated frequency which provides users with strong sound quality for optimal voice and hearing clarity.

Using the new voice-dedicated 1.9 GHz DECT standard frequency, business professionals don't have to worry about interference from nearby Wi-Fi networks, cordless telephones, and other wireless office equipment common on other frequencies. The result is a less crowded radio frequency that provides superior audio clarity with no interruptions.

Plantronics CS50-USB Wireless Headset System Awarded 'Product of the Year' by Customer Inter@ction Solutions

SANTA CRUZ, CA -- Feb.23, 2005 -- Plantronics, Inc. today announced that Customer Inter@ction Solutions, a Technology Marketing Corporation (TMC(TM)) magazine, honored the Plantronics CS50-USB Wireless Office Headset System with a 2004 Product of the Year award. The award is the publication's highest honor, recognizing exemplary contributions and innovative products that enhance the CRM industry.

Avaya and Verizon Collaborate on Sales and Service To Rapidly Expanding Small and Medium Business Market

NEW YORK, NY -- Dec. 8, 2004 -- Avaya (NYSE: AV) and Verizon (NYSE: VZ) have agreed to collaborate in offering to small and medium sized businesses a suite of communications solutions that include systems, applications and services from both companies.

Artisoft Introduces TeleVantage Enterprise Manager

Artisoft(R), Inc. (OTC: ASFT), a leading provider of software-based IP-PBX and call center products, today unveiled TeleVantage(R) Enterprise Manager, the newest addition to the TeleVantage product family. TeleVantage Enterprise Manager enables businesses to connect distributed, multi-site locations into a single, unified telephone system. TeleVantage Enterprise Manager will be available in December from Artisoft's global channel of authorized Solution Providers.

CosmoCom Partner PhoneControl Excels with Hosted Contact Center Offering; Signs Fifth French-Speaking Offshore Outsourcer in Northern Africa

MELVILLE, NY -- Nov. 17, 2004 -- CosmoCom(TM) today announced that PhoneControl, a global telecommunications solution provider, has launched Contact Center On-Demand(TM) (CCOD) services based on the CosmoCall Universe(TM) platform, has signed its fifth customer, and already has hundreds of agent positions in service. PhoneControl accomplished this in a few short months, and looks forward to even faster growth in the near future.