Call Center News

Indosoft announces its upgraded Predictive Dialer technology for Asterisk

Fredericton, NB -- March 17, 2006 -- Predictive Dialers are used by outbound call centers to keep their call center agents talking on the phone. Indosoft has recently upgraded its predictive dialer technology based on open source Asterisk. It can provide live connects within 10 to 15 seconds from the time an agent wraps up a call. In order to achieve this, a predictive dialer has to dial more phone numbers than the anticipated number of agents available to answer the calls, should the calls be picked up.

Blatt, Hasenmiller, Leibsker & Moore Selects Contact Center Solutions from Noble Systems for Unified Customer Contact Management

Service Bureau replaces technology with Noble’s integrated platform

Atlanta, GA –  February 6, 2006:  Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the technology vendor for Blatt, Hasenmiller, Leibsker & Moore, LLC (BHLM). BHLM replaced its existing dialer with the unified Noble™ platform for inbound and outbound call management.

BHLM, a Collections Firm specializing in Creditors Rights in Collection and Bankruptcy, including Commercial and Corporate Litigation. selected the Noble™ solution for installation at 37 agent stations. Noble Systems gives BHLM a single, integrated solution to manage blended inbound and outbound contacts with IVR and Text to Speech tools for automated outbound messaging. The unified system also includes a built-in database, digital recording, real-time reporting, and integration with the agency’s existing PBX and collections software application.

Noble Systems Appoints a New General Manager EMEA to Coordinate its Pan European Operations Leading contact center technology company leverages existing presence to reach emerging markets

Atlanta, GA -- April 21, 2005 -- Noble Systems Corporation, a global leader in contact center technology, announces the appointment of Colin Chave to the position of General Manager EMEA. A specialist in business development and an industry veteran with proven leadership in the EMEA region, Mr. Chave will be responsible for leveraging NSC’s existing presence and relationship in Europe into a Pan European operation with an EMEA focus.

Mr. Chave brings 15 years of contact center technology experience to Noble Systems and will head up the Europe, Middle East and Africa (EMEA) region. Prior to joining Noble Systems, Colin was Vice President - Europe and Africa for Concerto and, before the merger in 2004, Managing Director for Melita International’s Northern European region. Former experience also includes positions at divine, inc. as European Director of Customer Interaction Management, and at eshare communications, inc. where he was Managing Director for eshare’s United Kingdom operation. During his earlier time with Melita Europe Limited, Colin was directly responsible for the introduction of many new customers and helped instigate rapid growth and success within the UK region. His first introduction to the contact center industry was in partnership with Intervoice, for whom he helped establish a United Kingdom reseller operation.

ChoicePoint Precision Marketing Grows with Contact Center Technology from Noble Systems

Marketing services provider opens new contact center using Noble Systems' solution

Atlanta, GA -- Jan. 25, 2005 -- Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the contact center technology vendor for ChoicePoint Precision Marketing's newest center. The partnership brings Choicepoint's total number of Noble workstations to over 500 across four contact center sites.

Navy Federal Credit Union Selects Contact Center Solutions from Noble Systems for Unified Customer Contact Management

World’s largest credit union replaces existing technology with Noble’s integrated platform

Atlanta, GA -- January 18, 2005 -- Noble Systems Corporation, a global leader in contact center technology solutions, has been selected by Navy Federal Credit Union to provide technology to manage its inbound and outbound member contacts. Navy Federal is replacing its existing dialer with Noble’s unified contact management platform.

Noble Systems Concludes SER Suit Without Merit

Atlanta, GA -- Dec. 15, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, today announced that it has reviewed the patent infringement complaint filed on December 1 by SER Solutions and has concluded that the allegations are without merit.

Amcat Invests in Worldwide Expansion Program

Soaring Demand for Customer Interaction Management Technology Fuels Growth

EDMOND, OK -- Dec. 1, 2004 -- Amcat, a global leader in call center technology solutions, announced today that it is embarking on a worldwide expansion plan.  The company's growth is a reflection of the strength in the customer interaction management marketplace, driven by the economic need for companies of all sizes to better manage customer relationships.

Luxury Cruise Center, Inc. Travel Agency Selects StrataDial.VC2

HOUSTON, TX -- Nov. 30, 2004 -- Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR) and a worldwide provider of contact center solutions, announced that its award-winning StrataDial.VC2 Virtual Contact Center Enterprise software was chosen by Luxury Cruise Center, Inc., one of the largest and fastest growing cruise-only travel agencies in the United States.

Noble Systems Helps Contact Centers Manage Inbound and Outbound Integration with the Industry's Most Flexible CTI Blending Solution

Atlanta, GA -- Nov. 22, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces improved integration of the Noble contact center platform with existing PBX/ACD environments using the new CTI Blended Agent Gateway (CTI BAG). Noble CTI BAG offers the most flexible, most customizable CTI blending solution available.

Noble Systems Welcomes Callers with IVR Concierge to Improve Inbound Queue Management for Contact Centers

Atlanta, GA -- Nov. 16, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces the Noble Interactive Voice Response (IVR) Concierge as a part of its award-winning contact center solution suite. The Noble IVR Concierge allows companies to manage calls in the inbound queue more efficiently for greater caller satisfaction.