Call Center News

Knowlagent's New Customer Conference Catalyst Showcases Innovators Sharing Best Practices for Building a Revenue Dimension in the Call Center

Conference Includes Exclusive Tour of Knowlagent Customer Coca-Cola Enterprises Contact Center

ATLANTA, GA -- Feb. 18, 2005 -- Knowlagent(R), the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that its first annual customer conference - Catalyst - will take place May 16-18, 2005 at Saddlebrook Resort in Tampa, Fla. The three-day conference, themed Share the Present. See the Future. will deliver key learnings and best practices in many areas, including Knowlagent's industry-leading specialty - building a revenue generating capability in a current service channel.

FrontRange Solutions Partner, GoldMine Help Salem Press Boost Efficiency, Automate Sales Processes

FrontRange Solutions(R) Partner and GoldMine(R) Help Library Reference Publisher Update High-Tech Needs Without Sacrificing the High-Touch of its Sales Process

PLEASANTON, CA -- Feb. 11, 2005 -- Although the Internet decade has driven many changes in school libraries, one axiom remains true for Salem Press, the premier provider of library reference materials: A personal touch is the most effective sales tool when providing university, high school, and middle school libraries and public libraries with reference books.

Salem Press wanted to respond to today's fast-paced business environment and challenging economic conditions without losing its personal touch. The company wanted to increase the efficiency of its sales by integrating them with other business functions; Salem Press also wanted to equip telesales representatives with new tools for greater productivity. The publisher found answers to these challenges with a system based on FrontRange Solutions(R) award-winning GoldMine(R) software, working with 1stDirect.com, a preeminent FrontRange Solutions Partner.    

Salesboom On-Demand CRM Experiences Unprecedented Influx of Disgruntled Salesforce.com Customers

Salesboom's OnDemand CRM/SFA service today announced that they had received an unprecedented influx of dissatisfied Salesforce.com customers. Many reasons have been attributed to the apparent shift in client base, the two most major of which have been cited as being flexibility of the service, and price point.

Halifax, NS, Canada -- Dec. 1, 2004 -- Salesboom.com, industry leading On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) services provider today released a statement outlining an influx of new customers, most of which stemmed from a growing dissatisfaction of the Salesforce.com service from its existing client base. This growing trend of Salesforce.com customer’s fluctuating to Salesboom is mostly attributed to Salesboom’s highly flexible offering and competitively low price.