Call Center News

Noble Systems Makes Building Scripts and Agent Desktops Quick and Easy with the New Noble Composer

Global contact center software leader offers highly-customizable scripts with desktop design tools

Atlanta, GA – January 24, 2006  -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble Composer – an agent script and desktop building tool with the ease-of-use of graphical layout and design software.

Noble Composer takes agent desktop design to the next level, making it even easier for contact center managers to build sophisticated call scripts without the need for complex IT programming. Noble Composer provides an intuitive, versatile interface for creating agent desktops. Users can create customized scripts with the flexibility of a desktop design tool, using WYSIWYG (what you see is what you get) tools to build scripts and agent desktops with on-screen layout, drag-and-drop, and point-and-click features; add fields, labels, text, pictures, and buttons; or link to tables, launch external programs, generate screen pops, and more.

Will Call Center Management Software Improve Your Business?

Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called “contact centers,” call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center management system will help your customers and corporations talk to each other by managing their interactions.

Noble® DCR™ 4.0 Delivers the Newest Generation in Contact Center Management & Reporting from Noble Systems

Global leader in contact center software offers an interactive toolset for real-time management

Atlanta, GA –  June 29, 2005:  Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble® DCR™ 4.0 – the newest generation in contact center management and reporting for its Noble® Contact Center Solution Suite. The new release of the Dynamic Center Reporter (DCR™) software gives managers comprehensive administrating features and enhanced reporting tools in an intuitive, easy-to-use environment.

Autonomy to Make Strategic Acquisition of Contact Center Leader etalk Corporation

Acquisition Extends Adoption of Autonomy's Intelligent Data Operating Layer (IDOL) Following Validation of Market With Autonomy's Audentify Suite of Contact Center Software Products

CAMBRIDGE, England -- April 20, 2005 -- Autonomy Corporation, a leading provider of infrastructure software for the enterprise, today announced it has entered into a definitive agreement to acquire etalk Corporation, a leading provider of enterprise-class contact center products, for a purchase price of US$70 million payable in a combination of cash and Autonomy ordinary shares, with an opportunity to earn additional consideration payable in Autonomy ordinary shares upon meeting and exceeding certain future performance-related targets.

NICE Announces Enhanced Choices for Avaya's IP Contact Centers

RA'ANANA, Israel -- Dec. 21, 2004 -- NICE Systems (Nasdaq:NICE) the global provider of advanced solutions that enable organizations to extract insight from interactions to drive performance, today announced an important advance in support of Avaya's IP-based contact center solutions. NICE Systems today released its recording and quality management solution suite designed to work with the latest version of the Avaya Communication Manager software application programming interface (API). This enables seamless integration between Avaya's contact center solutions, the Avaya Communication Manager -- the industry's leading IP telephony software, and the advanced capabilities of the NICE solution suite, resulting in greater agent productivity, simplified management, and increased operational effectiveness.

Genesys Teams With PeopleSoft to Deliver Contact Center Products Worldwide

Reseller agreement provides a single, integrated source for enterprise contact centers to offer multichannel customer interactions and personalized customer service

SAN FRANCISCO, Dec. 13 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA; Paris: CGEP.PA), has announced a global reseller agreement with PeopleSoft, Inc. (NASDAQ:PSFT) , the world's second largest provider of enterprise application software. The agreement is aimed at providing enterprises worldwide with next generation service capabilities, or "real-time contact center" capabilities. Real-time contact center capabilities blend computer telephony integration (CTI), customer relationship management (CRM) and analytics to provide insight into company operations and help managers make real-time adjustments based upon business policies.

PeopleSoft and Genesys Announce Reseller Agreement to Deliver Leading Contact Center Solutions

PLEASANTON, CA -- Dec. 9, 2004 -- PeopleSoft, Inc. (Nasdaq:PSFT) today announced a new global reseller agreement with contact center software leader Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA) (BOURSE:CGEP). Under the agreement, PeopleSoft and Genesys will collaborate on product roadmaps and continue their development of solutions that combine Genesys contact center software and PeopleSoft(R) Enterprise Customer Relationship Management (CRM) applications. The first offering under the new agreement is an out-of-the-box CTI (computer telephony integration) solution that pre-integrates Genesys 7 software with PeopleSoft Enterprise Service applications and CRM analytics (versions 8.8 and 8.9).

Integrated Software Development Announces Plans to Expand into New Global Markets

LAS VEGAS, NV -- Nov. 9, 2004 -- Integrated Software Development Ltd. (ISD) (Other OTC:ITDJ.PK - News), a provider of enterprise software aimed at small-and medium-sized enterprises, today announced plans to expand into new international markets and is currently looking to enter the highly attractive Central European market. This move forms an integral part of the Company's strategy for growth through expansion in new geographical markets.

Talk2Rep Call Centers Launches IQDIAL Voice Broadcasting Services for Large Retail and Healthcare Provider

Tamarac, FL -- Dec. 7, 2004 -- Talk2Rep call centers and contact management services have announce the launch of IQDIAL, an automated dialing and voice broadcasting service. Jim Ryan, Talk2Rep CEO, adds " We have been providing voice broadcasting services contacting customers by phone with pre-recorded messages for years for our clients as an add-on service and felt it was the right time to develop and market this efficient and affordable marketing channel as a separate service. Today, IQDIAL contacts thousands of customers weekly with a pre-recorded message that can be deposited directly to answering machines or presented to a person that answers the phone. More than a voice blast function, IQDIAL prompts are created that allow customers to be directly transferred, or they can answer survey questions, directly through this this automated outbound pre-recorded call.

Digisoft Computers, Inc. and Call Compliance Inc. Announce Seamless Integration Between Call Center Software Product Suite and Do Not Call Technology

TeleBlock – Advanced Do Not Call Technology Now Available With Telescript, Contact Center Software Solutions

New York, NY -- Dec. 6, 2004 -- Digisoft Computers, Inc., developers of leading call center management software applications, today announced that their suite of call center software solutions work seamlessly with Call Compliance, Inc.’s TeleBlock system.