Call Center News

WellPoint Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management

ORANGE, CA -- Nov. 30, 2004 -- WellPoint, one of the nation's largest publicly traded health care companies, has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 45-seat San Diego contact center. WellPoint is an existing Centergistic customer, with AgentView Enterprise already installed and working at their main location in Thousand Oaks, Calif.

Luxury Cruise Center, Inc. Travel Agency Selects StrataDial.VC2

HOUSTON, TX -- Nov. 30, 2004 -- Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR) and a worldwide provider of contact center solutions, announced that its award-winning StrataDial.VC2 Virtual Contact Center Enterprise software was chosen by Luxury Cruise Center, Inc., one of the largest and fastest growing cruise-only travel agencies in the United States.

Vonexus Attains Gold Certified Status in Microsoft Partner Program

INDIANAPOLIS, IN -- Nov. 29, 2004 -- Vonexus Inc., a global developer of Microsoft-based IP PBX software and wholly-owned subsidiary of Interactive Intelligence Inc., achieved Gold Certified status last month in the Microsoft Partner Program with competencies in Information Worker Productivity and Independent Software Vendor/Software Solutions.

Industry Authorities Affirm Witness Systems' Contact Center Market Leadership

ATLANTA, GA -- Nov. 22, 2004 -- Witness Systems (NASDAQ: WITS), a global provider of performance optimization software and services, today announced that the company and its eQuality(R) software have been honored by leading contact center and IT analysts, publications and annual rankings for market leadership, technology innovation and revenue growth.

Artisoft Introduces TeleVantage Enterprise Manager

Artisoft(R), Inc. (OTC: ASFT), a leading provider of software-based IP-PBX and call center products, today unveiled TeleVantage(R) Enterprise Manager, the newest addition to the TeleVantage product family. TeleVantage Enterprise Manager enables businesses to connect distributed, multi-site locations into a single, unified telephone system. TeleVantage Enterprise Manager will be available in December from Artisoft's global channel of authorized Solution Providers.

Noble Systems Welcomes Callers with IVR Concierge to Improve Inbound Queue Management for Contact Centers

Atlanta, GA -- Nov. 16, 2004 -- Noble Systems Corporation, a global leader in contact center technology solutions, introduces the Noble Interactive Voice Response (IVR) Concierge as a part of its award-winning contact center solution suite. The Noble IVR Concierge allows companies to manage calls in the inbound queue more efficiently for greater caller satisfaction.

Concerto Software Positioned in the ''Visionary'' Quadrants in 2004 Analyst Firm Contact Center Magic Quadrants

WESTFORD, MA -- Nov. 3, 2004 -- Concerto Software, a leading provider of contact center solutions, today announced it has been positioned in the visionary quadrants in Gartner Inc.'s 2004 Magic Quadrants for Contact Center Infrastructure for North America and EMEA.(1)

eGain Releases 7th Generation Multichannel Service Suite for Contact Centers

Mountain View, California -- Nov. 3, 2004 -- eGain Communications Corp. (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced the availability of its new eGain Service 7 suite.

Enhanced Analysis and Reporting Software from Witness Systems Helps Contact Center Management Assess Enterprise Performance

ATLANTA --Nov. 1, 2004 -- Witness Systems (NASDAQ: WITS), a global provider of performance optimization software and services, today announced enhanced enterprise reporting and drill-down analysis functionality to its eQuality(R) software. Architected and presented within a new user interface, which features native portal technology that serves as the standard for the company's application suite, the new functionality offers pre-defined scorecards and a full range of standard reports.