Call Center News

Nuance and Acapela Group Team to Offer International Language Text-to-Speech Software for European Customers

Acapela-Nuance Combination Supports 23 Languages, Accelerating Voice Automation Uptake in Expanding European Market

MENLO PARK, CA -- Feb. 24, 2005 -- Nuance (Nasdaq:NUAN), the voice automation expert, and Acapela Group, a Belgium-based European leader in speech solutions, today announced the two companies are teaming to extend their collective reach in the European voice market. Nuance and Acapela are joining forces with their technology to offer customers the best in Nuance's proven voice automation solutions and Acapela's international language text-to-speech (TTS) software. With TTS, companies can deliver text-based, frequently changing information over the telephone with a natural sounding voice. It is ideal for directory assistance applications, e-mail reading, account updates, order management and other dynamic content.

3PV -- Third Party Verification, Inc. Opens State-of-the-Art Call Center

Altamonte Springs, FL -- November 2, 2004 -- 3PV(R) -- Third Party Verification, the leader in speech enabled verification solutions, today announced the opening of its new, full service 5,000 square foot state-of-the-art call center, built in response to a significant increase in live agent verifications handled by the company. The new facility is located in Altamonte Springs, Florida, less than a mile from the company's headquarters.