Call Center News

How to Switch to Avaya VoIP

Avaya Phone Systems has taken several steps to ensure a smooth transition traditional, circuit-based phone systems to VoIP phone systems. The company views the evolution to converged network as a three-step process: (1) Install IP architecture, laying the foundation for a wireless network capable of supporting data, voice, and video on a single cable, (2) Incorporate applications, taking advantage of features that increase your productivity and efficiency and, (3) Employ IP telephony, connecting all branches and locations of your business, making the conversion from an outdated, inefficient network, to an industry-standard one.

ScanSoft Solutions Empower Next-Generation Contact Center Solutions for Voice-over-IP Environments

ScanSoft and VoIP Platform Partners Deliver on Vision of the Virtual Call Center; Offer Unmatched Flexibility, Quality and Accuracy in Speech Applications      

PEABODY, MA -- March 1, 2005 -- ScanSoft, Inc. (Nasdaq:SSFT), a global leader of speech and imaging solutions, has delivered a portfolio of solutions, services and technologies optimized for Voice-over-Internet Protocol (VoIP) that enable next-generation speech-based applications. These solutions are available immediately through ScanSoft and its network of leading channel partners, including Aspect, Avaya, Cisco, Edify, Genesys, Nortel, VoiceGenie and others.

Network Installation Receives $220,000 VoIP Project Order From New Mexico Dept. of Public Services

IRVINE, CA -- Feb. 28, 2004 -- Network Installation Corp. today announced that it received a VoIP project order from the New Mexico Dept. of Public Services. The Avaya Definity wireless telecom solution is being deployed for their main location and call center for 400 users and includes 250 ACD and VoIP agent licenses. This solution is replacing an aging Avaya system and will be running in conjunction with a Genisys Call Center Application. Total value of the project order is approximately $220,000.

BroadSoft Unveils Missing Link in Bridging Existing Telecom Infrastructure With Next-Generation VoIP Applications

Enterprises Gain Best of Both Worlds With Ability to Layer Hosted VoIP and Multimedia Features On Top of Existing PBXs or IP PBXs Through New Application

LAKE BUENA VISTA, FL -- Feb. 7, 2004 -- In response to the soaring demand for services that leverage the benefits of VoIP while complementing existing infrastructure, BroadSoft(R) today announced a significant opportunity for enterprises. Using the company's BroadWorks(R) platform, businesses can now access a full slate of enhanced VoIP features while keeping their PBX or IP PBX equipment. It is the first opportunity for enterprises to complement and integrate on-site PBX functions with advanced VoIP and multimedia applications hosted by a service provider.

Newest Empirix Hammer NXT VoIP Load Test System Delivers Comprehensive, Ultra-High Density Testing at Industry's Lowest Cost Per Port

BEDFORD, MA -- Dec. 20, 2004 -- Empirix, the industry's leading supplier of VoIP testing systems, today introduced its enhanced Hammer NXT(TM) VoIP and TDM performance testing system. The newest Hammer NXT provides unmatched load scalability and dramatically reduces the costs associated with high-density load testing and performance verification of VoIP and PSTN network elements and networks. Using multiple Hammer NXT systems, network equipment manufacturers and service provider labs can create load testing environments that scale to more than 50,000 endpoints (signaling and media). The NXT now incorporates Empirix' patent-pending IP.DSP(TM) technology, which provides high density testing capacity and media analysis while reducing test system per port costs by up to a factor of 10X.

Ocwen Announces First Hosted and Managed Cisco-based Voice over IP (VOIP) Contact Center Solution

West Palm Beach, FL -- Thursday, Dec. 09, 2004 -- Ocwen (NYSE:OCN), a process management solutions provider with roots in the mortgage servicing market, announced today the launch of the first hosted and managed Cisco-based, Voice over Internet Protocol (VoIP) customer contact solution for businesses in need of high-volume, high-quality customer contact services that can be implemented rapidly with no capital investment.

Performance Technologies Expands Product Offering to Target VoIP Media Gateway and Enhanced Services Applications

ROCHESTER, NY -- Dec. 8, 2004 -- Performance Technologies (Nasdaq: PTIX), a leading developer of integrated platforms, components and software solutions, today announced that the company has expanded its product offering to directly address the rapidly growing voice over IP communications platforms and applications sector of the telecom industry.  This expanded product offering is a direct result of the company's recent acquisition of Mapletree Networks and its efforts to integrate the newly acquired voice and media processing technology with the company's existing advanced network access and signaling technologies.

Avaya and Verizon Collaborate on Sales and Service To Rapidly Expanding Small and Medium Business Market

NEW YORK, NY -- Dec. 8, 2004 -- Avaya (NYSE: AV) and Verizon (NYSE: VZ) have agreed to collaborate in offering to small and medium sized businesses a suite of communications solutions that include systems, applications and services from both companies.

EDS Israel Chooses CosmoCall Universe All-IP Contact Center Platform; Outsourcer Sees Contact Centers and Hosted Services as Major Growth Opportunity

MELVILLE, NY -- Dec. 6, 2004 -- CosmoCom(TM), whose all-IP, universal access contact center system is the platform of choice for more top-tier network service providers worldwide than any other product of its kind, today announced that EDS Israel, a daughter company of EDS, one of the largest providers of business and technology solutions worldwide, has adopted the CosmoCall Universe(TM) platform as its core offering for contact centers in Israel. With CosmoCall Universe, EDS will create a single Contact Center On-Demand(TM) (CCOD) platform that can support all of its outsourced centers, and also enable hosted centers for which customers provide the agents and EDS provides the technology.

Vonexus Attains Gold Certified Status in Microsoft Partner Program

INDIANAPOLIS, IN -- Nov. 29, 2004 -- Vonexus Inc., a global developer of Microsoft-based IP PBX software and wholly-owned subsidiary of Interactive Intelligence Inc., achieved Gold Certified status last month in the Microsoft Partner Program with competencies in Information Worker Productivity and Independent Software Vendor/Software Solutions.